Customer Services Representative (Auto IE)
Customer Services Representative (Auto IE)
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Job Description
Union: NonUnion
Department: Altum Health
Site: Toronto Western Hospital
Reports to: Site Manager
Work Model: OnSite
Hours: 37.5 hours per week
Status: Permanent FullTime
Closing Date: June 3 2025
Altum Health Toronto is seeking a Customer Service Representative (CSR) to support our Auto Insurer/Employer (IE) team! The CSR is an integral member of Altum Health and establishes the first impression with our clients.
The principal responsibilities include:
- Providing exemplary and timely client and customer service to our claimants customers staff and consultants
- Medical documents management optimizing daily operations participating in quality assurance and improvement activities performing statistical and data collection/reporting activities
- Helps to track and manage the production of reports including but not limited to: receiving and storing draft versions of assessor reports supporting retrieval and saving of dictation files and sending to transcription services following up with assessors on past due reports supporting the assignment of quality assurance tasks update tracking of the assessor reports help to release reports to customers to ensure compliance with customer specific service level agreements.
- Performing other administrative site support activities as required.
The Toronto site is a highvolume facility and the successful candidate must be someone who:
- Communicates professionally and effectively
- Demonstrates exemplary interpersonal skills; respectful listens and is empathetic
- Acts professionally and exercises good judgement
- Demonstrates exceptional organizational time management and multitasking skills
- Has incredible attention to detail
- Adapts to a changing environment and can maintain effective workflow in times of pressure and multiple demands
- Produces high quality accurate work and is dependable
- Understands/anticipates needs or problems and resolves them efficiently and effectively
- Has amazing follow through to ensure that the client customer and staff expectations are exceeded
- Understands when to escalate issues
Qualifications :
- Completion of High School education required
- Completion of related College diploma and/or certificate preferred
- Experience or familiarity with the SABS and Auto Insurer/Employer work is preferred; experience working in a rehabilitation clinic is an asset
- General knowledge of medical terminology preferred
- Demonstrates outstanding customer service and administrative skills
- Demonstrates strong oral and written communication skills including active listening and demonstrates patience places information in appropriate context when listening reading writing and speaking adjusts communication towards the appropriate audience etc.
- Strong interpersonal skills and flexibility in dealing with diverse audiences
- Ability to work as part of a multidisciplinary team and provide support to all members of the team
- Excellent data entry skills including proficiency in Office 365 (Word Excel PowerPoint Outlook)
- Can manage multiple competing priorities and work in a demanding deadlinedriven environment
- Demonstrates excellent organizational time management and problemsolving skills
- Can work individually and as part of a team
- Is a dependable and committed individual
- Acts professionally and exercises good judgement
Additional Information :
Why join UHN
In addition to working alongside some of the most talented and inspiring healthcare professionals in the world UHN offers a wide range of benefits programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor allowing you to find value where it matters most to you now and throughout your career at UHN.
- Competitive offer packages
- Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP access to Transit and UHN shuttle service
- A flexible work environment
- Opportunities for development and promotions within a large organization
- Additional perks (multiple corporate discounts including: travel restaurants parking phone plans auto insurance discounts onsite gyms etc.)
Current UHN employees must have successfully completed their probationary period have a good employee record along with satisfactory attendance in accordance with UHNs attendance management program to be eligible for consideration.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
