Customer Service Representative
Customer Service Representative
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Job Description
Customer Service Representative
Work Location: Onsite in Dayton OH
Pay: $18.00 $22.00 per hour
Due to company growth AmeriWater is seeking an experienced and dynamic Customer Service Representativeto join our team!
Job Description
The Customer Service Representative processes customer orders from electronic or verbal request. Assists in customers requests for information including part numbers freight quotes tracking information product lead times literature and manuals. Processes RMA (Return Material Authorization) requests from customers for warranty claims on defective parts. Track RMAs and contact the customer to assist in the return shipment of the part. Notifies the Quality Dept. of important complaints for trending using the appropriate forms in our process. Files completed sales orders manually or electronically.
The position reports to Director of Finance and Administration
Core Responsibilities Are:
- Process customer orders
- Process Return Material Authorizations (RMA)
- Ensure proper documentation of all orders and returns
- Ensure customer orders are acknowledged electronically with proper lead time.
- Ensure proper entry of order
- Provide media repack quotes for High Efficiency Filtration systems
- Verify accuracy of order pricing and applicable freight charges
- Update database and call tracking systems as required
- Interact with other individuals and departments as required to obtain required information to properly perform configuration activities.
Education:Some College Technical or Vocational school preferred
Qualifications and Skills:
- Experience with Salesforce MS Office 365 and ERP Systems is required
- Strong verbal communication skills; excellent interpersonal skills
- Attentive to detailsdemonstrates accuracy and thoroughness
- Fastlearner who can prioritize effectively and deliver results in a dynamic fast paced environment
- Able to work in a team environment adaptable to change and dependable
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Vision insurance
We Make it Easy
Founded in 1901 MRA is a nonprofit employer association that serves more than 4000 employers covering more than one million employees.
As one of the largest employer associations in the nation MRA helps its member organizations thrive by offering the most comprehensive assortment of HR services information education and resources to help build successful workplaces and a powerful workforce.
We partner with these companies working directly with their HR department and leadership to hire their talent. We are a direct line to the company not an agency recruiter.
Required Experience:
Senior IC
Employment Type
Full-Time
