Customer Service Representative
Customer Service Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Novo Building Products is an industryleading manufacturer and distributor of stair parts mouldings doors and specialty millwork along with a variety of board products. Based in Zeeland Michigan Novo Building Products operates Ornamental Decorative Millwork L.J. Smith Stair Systems and Novo Direct.
Just as our products are used to build something new and inspire others to make living spaces more beautiful we endeavor to impact the people and communities we touch every day positively.
We are looking for an energetic Customer Service Rep to provide service and support to the National Home Center (Lowes) customer base including placing customer orders (electronically and manually) overseeing special orders quoting prices of products bringing discrepancies and customer complaints to a successful resolution and handling any other customer service duties to ensure customer satisfaction.
Pay for this position starts at $20.00/hour.
What will you do in this role
- Processes customer committed sales and special circumstance orders for products stocked in the store(s) placed by customers as well as field sales representatives.
- Processes special orders submitted via fax email or ecommerce; following through with store personnel as needed with any pricing issues or delays encountered due to the availability of the product(s) ordered.
- Possesses basic product knowledge about products distributed by the company.
- Responds to customer calls and emails from call center/queue accounts.
- Responds and follows up on discrepancy calls customer requests for copies of BOL credits/returns and general product inquiries etc.
- Obtains pricing and other information as needed from vendors including computing customer pricing forecasting lead time for customer requests based on sales guidelines and product specifications.
- Maintain updated files and program issues for assigned accounts tracking customer issues and cause(s) of the issue if known.
- Gathers information for product claims for quality and/or damages to identify a resolution which may include issuing credit return or replacement orders to maintain customer satisfaction.
- Coordinates effort between warehouse and logistics on special instructions with respect to stock/special orders.
- Supports the National Home Center Merchandising Department by providing upcoming store reset specifics to Logistics Operations Field Services and store personnel.
- Responsible for communication with stores to ensure their shipments are received and processed in a timely manner.
What are we looking for
- Two to three years of relevant customer service experience. A combination of education and experience will be considered.
- Excellent organizational communication and negotiation skills.
- Proficiency in Microsoft Outlook Word and Excel.
- Effective communication skills both written and oral (English) and courteous telephone manner.
- Demonstrate timemanagement skills strong work ethic and passion to achieve goals while working within established company standards.
Preferred Qualifications
- Bachelors degree in Construction Management Marketing Business Administration or comparable area of study is preferred.
- Three years experience in a building material sales and service environment is desired.
- Basic understanding of the supply chain to the building materials industry is desired.
- Call center experience.
This is an onsite position based in Zeeland MI. Pay is $20/hour.
Why Work with Us
We offer competitive wages shift premiums and benefits. Benefits include a clean work environment medical dental vision life insurance shortterm disability longterm disability employee assistance program Paid Time Off (PTO) and 401k program with employer match.
We have a dynamic culture with our team members who are encouraged to contribute change grow and get rewarded accordingly. If youre passionate about contributing to a great team we would love to hear from you!
#NovoEG
Required Experience:
Unclear Seniority
Employment Type
Full-Time
