Sr. Consultant, Client Success & Service Experience
Sr. Consultant, Client Success & Service Experience
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Job Description
The Sr Consultant Client Success & Service Experience is a clientfacing individual contributor role serving as a payment initiation subject matter expert. This role will be
The Consultant enables new client capabilities promotes product adoption and optimizes client performance. The role requires a high level of technical proficiency to succeed by supporting clients with complex problems and optimization opportunities.
This role will act as client enablement supporting customers adopting payment initiation products in the Brazilian market working to define shape and implement technical projects addressing business challenges for successful enablement and launch.
This role is part of the Open Finance solutions initiative which will rely on your creativity and developer acumen to fix and solve our customers business challenges customizing robust solutions using the breadth and depth of the payment initiation solutions portfolio. Acts as the primary technical liaison for merchants (and other companies like technology providers) acquirers and issuers managing service implementation assisting clients in production ensuring optimal functioning and resolving related issues.
Responsibilities include contributing to definition of the implementation artifacts and the operational model informing stakeholders of product enhancements and managing complex initiatives.
This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.
Qualifications :
Basic Qualifications
- 5 or more years of work experience with a bachelors degree or at least 2 years of work experience with an Advanced Degree (e.g. Masters MBA JD or MD)
- Proficiency in Portuguese and English. Spanish is a plus.
- Prior experience in Open Finance / Open Banking services / Instance payment solutions.
- Experienced with APIs in general (REST JSON SOAP XML Postman as tool).
- Excellent verbal written presentation and interpersonal skills with strong analytical and problemsolving skills.
- Demonstrated technical and selflearner aptitude.
- Previous experience with project coordination / management and production support is desired.
Preferred Qualifications
- Exhibit advanced leadership planning and organizational skills.
- Able to set priorities influence others and manage expectations.
- Selfstarter with a demonstrated ability to achieve results as part of an effective team effectively prioritize and multitask under deadlines
- Strong technical aptitude with the ability to absorb technical information and apply it to business solutions in a clear and concise manner to technical and nontechnical audiences.
- Proficiency in troubleshooting technical issues with problemsolving abilities and providing effective solutions.
- Significant & active experience working as a sales engineer or software engineer in a technical and commercial environment.
- Experience of cross functional collaboration between technical service delivery support & commercial facing teams.
- Excellent leadership and teamwork skills with the ability to collaborate effectively across departments and influence stakeholders.
- Demonstrate working knowledge of intermediary level of programming & scripting skills (Java PHP C/.NET HTML etc.).
- Knowledge of data visualization platforms (Grafana Splunk Kibana).
Additional Information :
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
