Bilingual Team Manager with German and English
Bilingual Team Manager with German and English
Posted on :
17-05-2025
Employer Active
1 Vacancy
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Job Description
Employees in this position have the following duties and responsibilities:
- Plan schedules for your teams 3 months in advance: Shrinkage should be maintained under 12% from which unplanned leave should be less than 4%
- Identify any people issues which could lead to employees resigning and alert your manager and HR
- Identify key issues /concerns /suggestions and report them to the manager
- Maintain the teams headcount by raising requests for hiring based on requirement and requests for separating employees based on performance
- Maintain the team by providing feedback on performance productivity and behavior areas of improvement as well as areas of excellence
- Conduct employees reviews every week and provide feedback on the coaching tool.
- Conduct monthly reviews and document all information in the coaching tool
- Track and maintain all feedback given to all employees reporting to you: this should be a soft copy dossier which should be available for review at any given time
- Ensure 100% schedule adherence from the team members
- Analyse identify and report positive/negative shifts in Customer Satisfaction metrics for all surveys received on daily basis
- Meet the specific targets with respect to the Key Result Areas on Customer Satisfaction Productivity and People
- Ensure that there is root cause information available on any volume increases higher than 105% above the locked forecast
- Ensure that any new issues are reported to Tier 2 other TMs and management with supporting data
- Devise and implement action plans for any failing metrics
- Discuss with the other TMs/manager any plans or actions which might affect the quality volume customer satisfaction customer understanding or team discipline before it is placed into action.
- Track and report progress of all action plans on a weekly basis
- Coordinate with the shared resources on reports and databases to ensure accuracy of information.
- Publish a stack ranking of your team members every month with informal publication of trends every two weeks
- Document and capture all events daily
- Follow any updates/processes and complete all given tasks within the time specified
- Perform other lawful tasks delegated by the management
- Follow the hierarchy structure for escalation of any issues related to work
- Adhere to the rules and regulations of the company
- Adhere to the nondisclosure agreement
Qualifications :
Our most successful candidates will have:
- University degree (technical Computer systems; nontechnical Philology Economics)
- Particularly good computer literacy is compulsory (MS Word MS Excel MS PowerPoint advanced knowledge of Internet)
- Advanced knowledge of English and a German
- Previous experience as a supervisor or team leader in a contact/call/support centre
- Excellent communication skills
- Willingness or skills for a customeroriented job
- Proven track showing their organization skills
- Third Western European language is a plus particularly Dutch or French
Additional Information :
What we offer:
- Longterm job security with permanent contract
- Hybrid model of working
- Additional health insurance and life insurance
- Food vouchers
- Regular shifts MonFri
- Competitive salary extra bonuses
- Worldclass onthejob training
- Multisport card partially covered by the company
- You will become part of a recognized international market leader and can enrich your CV
- An ambitious corporate culture that encourages internal promotions and professional development
- Team building and social activities volunteer participation charity events and much more
- Apply and you will get the full broad information about your possibilities with us
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
Key Skills
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