Member Care Consultant

Are you a customer service champion who brings purpose and energy Do you want to work somewhere that actually makes a difference in SA You might be our newest Member Care Consultant.

About Health Partners

Were more than just your health partner. As a proud South Aussie notforprofit weve had our members backs (and eyes and teeth) for over 85 years. This means we know health and wellbeing looks different for everyone and its why were on a mission to create a better state of health for our over 95000 members and the local community we call home.

As a memberowned fund were guided by doing whats right for our members our people and the broader community. To be a Health Partners member means youre part of something pretty special were your truly local value giving member satisfying partner.

About the role

Youll join a supportive team who are all about providing our members with the highest quality customer service in the market! Youll be providing information on our products and services processing membership payments and providing first contact resolution on member queries across various channels ensuring an exceptional member experience every time.

Working a 75hour fortnight you will be on a rotating roster from 8am8pm Monday to Friday and Saturday mornings. Evening and Saturday shifts are work from home.

This role will be based in the Adelaide CBD with the requirement to work parttime from our new hub in Mount Barker weekly.

Key responsibilities

• Providing professional and empathetic support to our members through various communication channels including phone digital and face to face.
• Assisting members with policy management requests and enquiries in a timely manner.
• Providing members with information on additional services and benefits available to them and encouraging them to use these valueadded services.
• Building and maintaining positive relationships with our members through high quality customer service and genuine care.

About you

Youre someone who is ready for next challenge. Your conversational skills are confident and engaging and your relationship building skills are second to none. Youll also have:

• A positive customer focussed attitude.
• Welldeveloped communication and interpersonal skills and effective working relationships with all stakeholders.
• Exceptionally good PC and systems skills.
• Selfmotivated reliable and conscientious.
• A stable working background with experience in providing quality customer service.

Whats on offer

To be part of our local team means your part of something pretty special. Youll be working with a diverse range of people who are committed to doing things Side by Side. Head tohttp:// find out more about life at Health Partners and Side by Side our employee value proposition.

Working for us means you can also access our generous employee benefits including:

• Paid parental leave
• Allowance on your private health insurance premium
• Discounted sunglasses
• Flexible and hybrid working experiences
• Access to internal and external learning
• Volunteer days to work with our partner charities
• Access to our Employee Assistance Program for you and your family
• Access to discounted gym memberships and wellbeing programs.

You must be an Australian citizen or permanent resident at the time of submitting your application and hold a current satisfactory National Police Clearance (within 12 months) or be willing to obtain prior to commencement.

Are you interested Apply today!

Send through your application. Well screen applications as theyre received so be sure to get in fast.

We appreciate the time and effort it takes to prepare and submit your application with us. This is why were a Circle Back Initiative employer committed to reviewing and responding to every candidate.

If this role isnt quite right for you but youve got the skills experience or energy to elevate our team check out our website for all current vacancies and register for our talent pool.