IT Service Transition Specialist

As an IT Service Transition Specialist you will play a crucial role in managing and overseeing the successful transition of client IT services and solutions into NCS Australia Managed Service operations. This key role ensures NCS Australia is wellpositioned to effectively manage and operate services and solutions on behalf of our Managed Services clients.

On a daytoday basis you will be proactively engaging guiding and leading service transition teams tracking and managing transition and operational activities and risks assessing client services and operations meeting with Managed Services clients preparing and presenting transition status reports assisting presales activity and working with Service Delivery leadership and teams.

As a key member of our team youll showcase exceptional communication and people management skills adeptly handle multiple demands and apply a sharp analytical mindset to every task. Youll be proactive in identifying risks and improvement opportunities all while maintaining a curious and innovative approach. Your role will combine technical operational and governance expertise with a profound understanding of managed services ensuring our success and growth.

Qualifications :

• Proven experience in a similar role within managed services
• Strong ITIL experience
• Experience in risk and compliance management.
• Knowledge of production and review of operational and technical materials and documentation.
• Experience in managing and working within and/or alongside technical teams.
• Proven expertise with cloud application and datarelated managed services.
• Expertise in IT service management.
• Exposure to and understanding of cloud and application technologies
• Strong collaboration communication and people/team leadership skills.
• Influencing and negotiation skills.
• ITIL Foundation certification

Additional Information :

Why join us: 

NCS Australia is where you can feel at home nurturing your talents and skills as we make tomorrow together one day at a time. Our benefits include paid parental leave initiatives focused on your wellbeing and discounted health insurance. You will also enjoy discounts on various products and services and be regularly recognised and rewarded for high performance. We are committed to your career development through our Capability Fingerprint industry and partner training programs special interest groups and an AIdriven learning platform. No matter where you are in your career we offer meaningful work and opportunities for growth.

NCS Australia is an equalopportunity employer and we take pride in our commitment to valuing and supporting our people and the communities we are dedicated to attracting retaining and developing our people regardless of gender identity ethnicity sexual orientation disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Veterans Aboriginal and/or Torres Strait Islander community.

At NCS Australia we are committed to supporting adjustments throughout the recruitment and selection process as well as during employment. We actively support and encourage people with disability to apply. 

Agencies:

Weve got this. We request that you do not contact NCS employees outside of the Talent Acquisition team. NCS exclusively accepts resumes from agencies on our preferred supplier panel through the NCS Agency Portal. Agencies that submit resumes must have a valid fee agreement and be assigned to the particular requisition by the Talent Acquisition team. Any resumes that are submitted outside of this process will become the sole property of NCS. If a candidate is hired outside of this process no fee or payment will be given.

Work rights and background checks: 

To be eligible for a position with us applicants will need to have valid work rights for Australia and be willing to undergo a comprehensive background checking process including probity and police checks

Remote Work :

No

Employment Type :

Fulltime