Customer Care Agent - Level 1
Customer Care Agent - Level 1
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Job Description
Company :
Hastings Deering (Australia) LtdThis role will be responsible for providing an exceptional service experience and will act as the first point of contact for the customer for all initial enquiries across Hastings Deering Australia.
This is an exciting role that offers variety in day to day tasks and opportunity to interact with customers during moments that matter for our customers.
Key Responsibilities:
- In this position your key responsibilities will include:
- Provide customer service excellence by answering and directing calls in a professional prompt and courteous manner
- Manage large numbers of customer enquiries across multiple channels
- Engage with customers as part of our proactive calling strategy for key moments in the customers relationship with Hastings Deering.
- Ensure accurate and complete records of all customer interactions
- Work with agility and in collaboration with direct team members and internal stakeholders to achieve strategic outcomes for the wider business.
- Assist with wider administrative tasks including outbound campaigns and digital solution adoption
Why Hastings Deering
At Hastings Deering our people are our heart from their first day with us right up to their last.
As one of the top Caterpillar dealers globally and part of the Sime Darby network youll have access to professional development and training.
Whether youre looking to take your career to the next level or achieve more balance in your schedule we offer diverse opportunities for talented professionals to join our team and start something big.
Youll have access to:
- Opportunities for training mentorship and career development specific to your role.
- Competitive remuneration package and annual salary reviews
- A supportive diverse and inclusive team spread across Australia and internationally.
- Access to growth opportunities at a regional national and international level through our global Sime Darby network.
- Dedicated programs and utilities to support your physical mental and financial health such as our Employee Assistance Program free health checks and discounted private health insurance.
- Employee discounts rewards and incentive programs.
- Paid parental leave options
- Salary continuance insurance
- Free onsite parking
About You:
- You will bring the following skills and experience to the role:
- Minimum 1 year experience working within a call centre or customer focused environment.
- Excellent customer service qualities and communication skills
- Proficient in Microsoft Office Suite
- High level of motivation and confidence with strong interpersonal skills
- Effective time management and organisation skills
- Familiar with Customer Relationship Management (CRM) systems and practices.
How to Apply:
For any enquiry about this role please contact Celeste Middleton Talent Acquisition Partner at
Required Experience:
Unclear Seniority
Employment Type
Full-Time
