International Voice Process
International Voice Process
Posted on :
20-05-2025
Employer Active
1 Vacancy
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Job Description
Overview
The International Voice Process position is a vital role within our organization focusing on delivering exceptional customer service experiences across diverse global markets. This position demands highly skilled professionals who can communicate effectively with customers in different regions handling inquiries resolving frustrations and providing solutions that meet their needs. As a part of the International Voice Process team you will represent our company s values and commitment to service excellence while interacting with clients from various cultural backgrounds. This role is crucial for fostering customer loyalty and satisfaction directly influencing the company s reputation and growth in international markets. By employing empathy and cultural awareness you will bridge the gap between our products and services and the unique preferences of our global clientele. Your contributions directly impact our client relationships the overall customer experience and the organizations bottom line making this role both rewarding and significant.
Key Responsibilities
- Handle inbound and outbound calls professionally.
- Provide accurate information about products and services.
- Resolve customer inquiries and complaints effectively.
- Maintain records of customer interactions in the CRM.
- Identify customer needs and provide appropriate solutions.
- Stay updated on new products services and promotions.
- Follow business protocols and procedures in communications.
- Work collaboratively with team members to enhance service delivery.
- Meet and exceed individual and team performance targets.
- Adapt communication style to suit diverse customers.
- Assist in training new team members when necessary.
- Manage escalated calls with professionalism and courtesy.
- Provide feedback on customer interactions to improve processes.
- Participate in team meetings and training sessions.
- Conduct followup calls to ensure customer satisfaction.
Required Qualifications
- High school diploma or equivalent required; bachelor s degree preferred.
- Proven experience in a voicebased customer service role.
- Excellent verbal communication and active listening skills.
- Strong problemsolving abilities and negotiation skills.
- Proficient in relevant computer applications and CRM software.
- Cultural competence and adaptability in communication.
- Ability to handle high call volumes with professionalism.
- Fluency in English and additional languages preferred.
- Experience in international markets or multicultural environments.
- Ability to work in a fastpaced and dynamic setting.
- Strong time management skills and organizational abilities.
- Flexibility to work varied shifts including weekends.
- Teamoriented attitude with a commitment to service excellence.
- Relevant certification in customer service is a plus.
- Strong work ethic and integrity.
- Willingness to learn and grow within the company.
active listening,team collaboration,multitasking,negotiation,verbal communication,problem-solving,communication skills,adaptability,cultural competence,organizational abilities,crm software,customer service,international voice process,technical proficiency,time management,problem solving,cultural awareness
Employment Type
Full Time
Key Skills
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