Customer Success Representative
Customer Success Representative
Posted on :
16-05-2025
Employer Active
1 Vacancy
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Job Description
About the Role
We are seeking dynamic and energetic individuals to join our vibrant Customer Success team. In this role you will collaborate closely with customer champions focusing on research data analysis and the growth of our client happiness index.
What will you do
- Own the customer satisfaction index of the platform.
- Own the channel partner communication (email phone).
- Manage complex channel partners and handle escalations be the pacifier.
- Train the channel partners to use the OS platform.
- Identify best practices for using the platform.
- Deliver happiness to the channel partners.
- Explore the everevolving domain of hyperlocal marketing.
You will be a great fit if you have:
- Require minimum experience of 23 yrs in customer experience.
- High client empathy. Understand the channel partner s painpoints. Be a good listener.
- Excellent Communication Skills and experience in handling channel sales partners.
- Ability to provide stepbystep technical help.
- Excellent learning skills attention to details and a bias to proactively resolving issues and resultsdriven.
- Excellent analytical skills.
- Comfortable and excited to work in a fastpaced highly data oriented team.
- You are a pragmatic and practical selfstarter; an outcomesoriented person who can juggle multiple workstreams loves to problemsolve and can efficiently drive a collaborative process.
- You thrive on challenge and take pride in being an excellent teammate.
problem-solving,communication skills,problem-solving skills,technical assistance,client empathy,data analysis,customer experience,team collaboration,conflict resolution,analytical skills,communication
Employment Type
Full Time
Key Skills
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