Dealer Success Manager
Dealer Success Manager
Posted on :
16-05-2025
Employer Active
1 Vacancy
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Job Description
Role Introduction
The position serves as a key member of the Global Customer Success team. As a DSM you will have the responsibility of engaging with Dealers/Outlets and nurturing Revenues via trustbuilding promise delivery crosssells and upsells. DSM Should possess a strong drive to deliver client value & results. DSM will undertake a broad range of tasks such as maintaining ongoing customer relationships and networking implementing success programs contributing to sales onboarding and training clients and managing any gaps on the delivery front. The role will also assimilate & distribute industry insights to Client stakeholders. Successful candidates must be social and analytical possess an aptitude for learning and using new software and be able to communicate clearly and effectively.
What will you do
- Full responsibility for endtoend customer engagement including business analysis managing scope and schedule delivery & optimization and client management
- Be the heart mind and voice of the client within the organization
- Work with fully customerfocused and manage very high customer retention/ Renewals.
- Provide the class customer experience as per the set SLA and other parameters.
- Coordinate and Manage a healthy relationship with the crossfunctional team (CFT) to run the operation
- Owner of NPS for channel partners (dealers/outlets/stores/hotels etc. of assigned accounts.
- Understanding client expectations and ensuring deliverables are as per client expectations
- Handle client escalation/requests
- Proactively suggest and execute initiatives to deliver customer delight
- Proactively identify issues highlight and resolve them systematically and be the POC for channel partners.
- Enforce adherence to systems and processes across all steps and ensure relevant crossfunctional reporting
- Conduct training sessions collect and analyze channel partner feedback and proactively connect with channel partners for continuous improvement.
- Conduct business reviews with the right stakeholders.
- Being on top of Industry Updates from technology competition & functionality perspective
You will be a great fit if you have:
- Experience of 4 years of ground customer management
- Excellent Communication Skills and experience in handling channel sales partners
- Basic knowledge of Digital Marketing
- Ability to provide stepbystep technical help
- Demonstrated ability to create develop and enhance customer relationships
- Excellent learning skills attention to detail and a bias to proactively resolving issues and resultsdriven.
- Team player
- Takes ownership of his work
- Ability to build effective relationships with key stakeholders including senior management and channel partners
- Ability to work in a fastpaced environment and maintain superior service standards
- Strong data analytics skills. Good knowledge of spreadsheet tools (Google Sheets / MS Excel).
- And most importantly LOVE customers & strive for every inch of their satisfaction.
relationship management,technical support,digital marketing,problem solving,spreadsheet tools,sales,customer engagement,analytical skills,communication skills,data analytics
Employment Type
Full Time
Key Skills
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