Director of Member Experience & Programming
Director of Member Experience & Programming
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Salary Not Disclosed
1 Vacancy
Job Description
Why Lakeshore A Place to Grow Contribute and Connect
At Lakeshore Sport & Fitness were proud to be Chicagos #1 destination for sport fitness and funbut what truly sets us apart is our people. From our youngest members in childcare to our most competitive athletes this is a community built on energy excellence and connection.
We lead with our values: Professionalism Quality Team Ownership and Celebrationand we live them daily. Whether its launching a new kids camp stepping in to assist a family at the front desk or recognizing a trainers impact we show up with care and high standards. Our facilities are impressive but its our team culture and commitment to a seamless member experience that make this a truly special place to work and grow.
Our Playbook
Lakeshore is more than a place to workits a place to lead connect and create memorable moments. Our team members dont just manage programsthey shape experiences and foster community. We take pride in the details jump in where needed and believe that when we show up with heart everyone wins.
Your Game Plan Director of Front of House & Programs
As the Director of Member Experience & Programs you are the heartbeat of our member experience. Youll lead the teams that deliver energy service and excellence across our most active spacesKids Programming Childcare Personal Training Tennis and Aquatics. Your job is to make sure every touchpointfrom a childs first swim lesson to a guests first visitis seamless safe and memorable.
Youll develop team leaders ensure program excellence solve daily challenges and champion the kind of service that builds loyalty and community. Whether youre walking the floor coaching a new supervisor or partnering with the Membership and Operations teams youll lead with presence and purpose.
Your Role on the Team
Oversee daily operations and team performance across Kids Programming Childcare Personal Training Tennis and Aquatics
Ensure all programs and services meet high standards for safety quality and member satisfaction
Lead and develop a strong team of supervisors coaches and service professionals
Create systems and rhythms for training accountability and ongoing communication
Collaborate crossfunctionally with Membership Facilities Events and Marketing to support club goals
Monitor program budgets schedules and participation trends to drive growth and efficiency
Be highly visible and handsonon the floor in the programs and with the team
What You Bring Your Strengths
A passion for service and a talent for leading highenergy memberfacing teams
Experience overseeing a mix of youth and adult programming in a recreational fitness or hospitality environment
Strong communication skillsyoure calm clear and motivating
The ability to build systems coach teams and inspire a culture of accountability and care
A strategic mindsetyoure not just reacting to the day youre planning for the future
Core Qualifications
5 years of leadership experience in fitness recreation youth programming or hospitality
Proven ability to manage multiple departments or programs
Experience developing teams managing budgets and creating smooth daily operations
A peoplefirst approachyou value relationships and know how to build a winning team culture
Willingness to work a flexible schedule that includes peak member usage times (evenings/weekends)
Team Member Experience
Lakeshore is more than a workplaceits a community where team members grow connect and thrive. As part of our leadership team youll be part of a culture that uplifts challenges and celebrates. Youll gain meaningful leadership experience build strong relationships and play a key role in shaping how members experience the club every day.
Compensation & Perks
We offer a salary range of $75000$110000 based on experience with quarterly performance bonuses and a comprehensive benefits package:
Health & Financial: Medical dental vision life disability 401(k) and PTO
Club Benefits: Complimentary family membership free childcare for team members children 50% off services discounted meals and free parking
Team Culture: A collaborative supportive environment with seasonal team celebrations and opportunities for growth
Required Experience:
Senior Manager
Employment Type
Full-Time
