Operations Manager - Audio Visual, Event Technology
Operations Manager - Audio Visual, Event Technology
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Job Description
Description
OPERATIONS MANAGER
Company Overview:
Pinnacle Live is a premium inhouse AV partner. We elevate live event expectations for people and venues who demand better. With an expert balance of bigpicture problemsolving and bootsontheground execution we deliver bespoke AV solutions for inperson virtual and hybrid meetings and live events. The most impressive impactful meeting and events all have the same common denominator: dedicated determined people working behindthescenes to make it happen. Were looking for those people. Pinnacle Live is a Collaborative Crusader. We empower you to tackle tough challenges to deliver unforgettable hospitality and live event experiences.
Job Summary:
The Operations Manager will assist the Venue Director with the overall daily operational management of the venue with an emphasis on event execution and team development. This includes the timely set up operation and removal of audio visual related equipment in accordance with the Companys standard operating procedures personnel management equipment maintenance and logistics and providing the utmost in guest service and client satisfaction.
Essential Functions:
Provide leadership in the execution of all phases of events while maintaining the highest
commitment to bestinclass customer service to internal and external stakeholders
Ensure timely setting striking of events and other essential floor activities
Maintain inventory integrity ensuring quality functionality organization and availability
Maintain a working knowledge of industry trends tools and innovations
Assist Venue Director in managing budget for increased revenue and control expenses effectively including subrentals and labor.
Train manage and develop staff in accordance with company SOPs facilitating elevated
customer service standards employee growth and a culture of achievement
Build strong relationships with equipment subrental and labor vendors to ensure they provide equipment and personnel that meet or exceed Pinnacle Live standards.
Manages accurate and timely billing of events and clients.
Timely creation and processing of purchase orders and vendor invoices.
Attend hotel meetings as necessary.
Effectively utilizes applicable company computer systems and continually work toward updating and improving systems and technical skills required to run them
Provide technical support for events
Comply with all safety protocols and standard operating procedures
Other duties as assigned
Education & Experience:
High School Graduate or equivalent
Minimum two (2) years event technology experience in a hospitality environment
Minimum two (2) years demonstrated managerial experience
Excellent communication skills with the ability to foster longterm relationships (with internal teams external partners)
Required Skills & Knowledge:
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge skill and/or ability required.
Strong technical aptitude
Good working knowledge of computer hardware and software
Planning ability; able to plan prioritize
Strong interpersonal skills
Excellent verbal and written communication skills.
Excellent organizational skills and attention to detail.
Strong team player orientation
Professional appearance
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is at times required to sit at a desk and other times to operate in a nonclimatecontrolled warehouse and be able to lift up to 50 pounds. The minimum physical requirements include the ability to regularly push pull reach overhead at or above shoulder level lift and carry stoop crouch sit stand and walk for extended periods.
Benefits:
- Performance based incentive plans on top of base salary
- Generous time off with PTO holidays and sick/personal days
- 401k with a contribution match
- Insurances; health vision dental and more
Pinnacle Live is an Everify and Equal Employment Opportunity Employer
Pinnacle Live is committed to welcoming valuing and supporting every person and their unique contributions. We are actively working to foster an environment where diversity equity inclusion belonging and mutual respect thrive. We recognize that diversity is intersectional and that actively valuing diversity demands that we continually strive to establish a welcoming atmosphere for all.
Pinnacle Live welcomes openly acknowledges empowers and celebrates the diversity of all our team members clients and partners and affirms the identities and experiences of all our members. We strive to create an environment where we actively embrace all forms of diversity.
Required Experience:
Manager
Employment Type
Temp
