Customer Support Agent-May 2025-Iowa

Netfor Inc.
The Art and Science of the Customer Experience
Netfor provides worryfree customer care for business consumers and technology users. Customers engage with Netfor by phone email social media and online chat to receive worldclass customer service help desk support order fulfillment and field services.

Founded in 1995 Netfor supports tens of thousands of customers at businesses in more than 6000 locations across the U.S. Europe Mexico and Canada.

How Netfor will help you grow and succeed:

1. A launching point for your career and life goals
2. Gain experience in multiple industries platforms and software
3. Help you develop a career path as well as provide mentoring and training
4. Opportunities to work on special projects with our clients
5. Provide opportunities internally for advancement
6. Network you with the vibrant business community in Indianapolis
7. Expose you to well over a hundred applications platforms and systems across various industries including medical retail b2b etc.

Hours and Location:

This is a 100% Remote Job (Work from Home) and you must reside in the State of Iowa to be considered for this role.Hours range from 3240 hours a week for 1st shift MondayFriday (5 working days a week) weekends will be required after training. Netfor operates 24 hours a day 7 days a week.

Training will be on MondayFriday for 23 weeks on 1st shift (for all openings).

Summary of Job Responsibilities
Working with a great team of peers youll be supporting client contracts with the main duty focusing on carrying out inbound customer support via telephone as instructed by the Netfor knowledge base.

OUTLINE OF ESSENTIAL JOB RESPONSIBILITIES:
Under general supervision of service desk leadership provide customer support for instructional calls question and answer calls and handling of all other customer issues by performing question/problem diagnosis searching knowledgebased articles and guiding users through stepbystep solutions in a call center environment. Answering phone calls with a smile is a must. Able to clearly communicate directions in a userfriendly professional manner and clearly documenting the issue and solution in ticketing software.

KEY DUTIES AND RESPONSIBILITIES:
Examples of key duties are interpreted as being descriptive and not restrictive in nature.

• Provides timely and accurate information to incoming customer order status and product knowledge requests.
• Processes customer orders/changes/returns according to established department policies and procedures.
• Provides timely feedback to the company regarding service issues or customer concerns.
• Thrives on getting positive customer satisfaction survey comments.

KNOWLEDGE SKILLS AND ABILITIES:

• Proven ability to communicate effectively both verbally and in writing.
• Ability to handle calls with professionalism sensitivity and diplomacy under pressure.
• Must be an independent motivated worker and an innovative selfstarter.
• An effective communicator who understands the importance of listening and being empathetic
• Willingness to learn new skills and ability to adjust to changes quickly
• Must be confident and flexible.
• Ability to work 100% from within our knowledge base articles without deviation per contractual agreements.
• Show up show up on time and display a helpful attitude.
• Microsoft Office proficiency a plus.
• Strong ability to multitask
• Ability to talk and type at least 35 words per minute

• High school diploma or GED is required
• Previouscustomer service experience preferred

COMPENSATION:
Starting pay is $16 an hour depending on experience technical aptitude typing skills.

Netfor offers a great PTO plan (can accrue up to 76.96 hours/year within the first year) 401k health insurance dental optical and a wellrounded wellness program. Company paid telehealth and mental health visits.

DISCLAIMER

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or allinclusive listing of duties and responsibilities.

Netfor Inc. is an equal opportunity employer. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status.

Netfor Inc. participates in EVerify.

Netfor Inc. will not sponsor applicants for work visas.