Slot Attendant/Host (Caesars New Orleans)
Slot Attendant/Host (Caesars New Orleans)
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Job Description
JOIN A TEAM THAT GOES ALLIN ON YOU
Caesars New Orleans Casino & Hotel is a destination property in the heart of the city we are continually striving to attract the best talent to deliver extraordinary experiences for our guests. Are you ready to join a team that embraces a family culture blazes the trail and commits to delivering FamilyStyle Service at every turn We want you to become an integral part of our vision to create spectacular worlds that immerse inspire and connect you. Become a part of our winning team and bring your fun spirit along with you!
Benefits: Caesars New Orleans is proud to offer our team members a professional fun and welcoming atmosphere. Our team members also enjoy exclusive benefits such as:
FREE Downtown Team Member Parking
Discounted Monthly Bus Passes
Free Team Member Assistance Program
Team Member Discounted Hotel Room Rates
Discount Program within Caesars Partner Network
Fun and Free Team Member Events
Tuition & Student Loan Debt Repayment Assistance
First Time Homebuyer Program
Child Care Assistance Program
401k Matching
Job Summary: Slot Attendant/Host position monitors assigned slot sections ensuring positive and friendly guest service. Attendants are designed to ensure slot playing customers are kept in play by experiencing the full range of fast and friendly slot service through well maintained machines efficient change service and promotion of customer programs and events such as Total Rewards and slot tournaments.
Essential Job Functions:
Includes the following. Other duties may be assigned.
- Actively patrols assigned sections looking for opportunities to surprise and delight guests.
- Enhances guests slot entertainment experience by creating a fun highenergy environment through the celebration of slot wins and building players perception of luck.
- Displays attentive upbeat and enthusiastic behavior during each and every Moment of Truth interaction throughout the shift.
- Develops customer loyalty by delivering unparalleled guest interactions as directed by company trained initiatives.
- Clearly communicates functionality of Slot Floor (i.e. Fast Cash ticket in/ticket out).
- Responds to the right customers in the right order for service requests including slot dispatch slot candle lights radio and customers while meeting or exceeding department service standards.
- Verifies and countersigns hand paid jackpots.
- Resolves guest complaints through the use of Service Recovery with a sense of urgency and empathy with approved levels of authority.
- Keeps slot areas clean secure and well maintained.
Qualifications: To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required.
Technical Proficiency
- Corrects minor machine malfunctions including coin jams printer errors bill validators slot light repairs.
- Participates in slot machine upgrades and implementing new initiatives.
- Adheres to regulatory departmental and company policies in an ethical manner including those pertaining to federal and state regulator laws and guidelines and ensures required gaming licenses are valid and uptodate.
- Maintains monetary and paperwork accuracy within department standards.
- Accurately pays jackpots; performs buyin transactions with slot players; counts down and reconciles bank/wallet at end of shift.
Teamwork and Values
- Offers participation in highenergy team building Buzz sessions to exchange information on property events and to improve guest service and department survey scores.
- Ensures compliance of state mandated age restrictions through the support of Project 21.
- Endorses the business objectives ethics and values of Caesars Entertainment Inc. Acts in accordance with the Code of Commitment.
- Partners with other departments and functions to understand and promote propertywide initiatives and programs.
Promotion of Products and Services
- Promotes and cross sells Harrahs brand amenities and property events.
- Increases customer base by opening new accounts through crossselling and promoting Total Rewards.
- Actively stays informed of continually changing promotional events and services.
- Maintains indepth game knowledge and proactively explains games to customers.
- Fully utilizes system centric technology and tools (such as Reel Rewards).
- High school diploma or equivalent required.
- Must possess basic data entry/computer skills.
- Must possess basic math skills.
- Previous money handling experience preferred.
Language Skills:
Ability to read write speak and understand English. Ability to respond to common inquiries or complains from customers and employees.
- Must be willing to work nontraditional days and hours.
- Must present a wellgroomed and professional appearance.
- Must be able to lift push pull and carry up to 40 pounds.
- Must be able to turn key constantly.
- Must be able to stand walk 7 hours throughout the day and maneuver around casino slot area for long periods of time.
- Must be able to bend crouch kneel and twist.
- Must be able to handle a stressful environment tolerate secondary smoke bright lights and high noise levels.
Note:Nothing in this job description restricts managements right to assignor reassign duties and responsibilities to this job at any time.
GAMINGPERMIT: NonKey
Caesars New Orleans is proud to be an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin or status as a qualified individual with a disability or protected veteran.
NOTE: By providing a mobile number you agree to receive calls/texts to your number about your application and other opportunities that may be of interest to you. You understand that where applicable messages may be sent using an automatic telephone dialing system and your consent to receive messages does not require you to make a purchase.
Employment Type
Part-Time
