Client Specialist - Remote
Client Specialist - Remote
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Salary Not Disclosed
1 Vacancy
Job Description
The Client Specialist supports the Account Executives in developing business relationships and increasing revenue. You will need strong multitasking abilities with a strong attention to detail and excellent followup skills. This is a sales role where revenue retention and growth creativity and quality outcomes are key to our success.
- Develop knowledge of client environment and processes to identify existing and potential applications and opportunities for Experian products and services.
- Coordinate communication with clients to implement product or service changes regarding security membership vetting and legislative requirements.
- Identify productcross sell and upsell opportunities and take the lead or work with the Account Executive.
- Research and identify sales and service opportunities for potential clients within assigned production center/ teams or specific accounts across all solution suites. Provide customer intelligence to sales and marketing functions to position our offerings.
- Provide product training to users to ensure client utilization of Experian services.
- Communicate client account maintenance needs and requests to team members.
- Maintain contact with product and service users to enhance client relationship.
- Collaborate with members across different teams balancing priorities.
- Lead client discussions with our teams (Program Manager Technical Account Manager Delivery and Product Management) to ensure that we are meeting client requirements.
- You will report to the Senior Director Credit Unions
Qualifications :
- Bachelors degree or equivalent experience
- 3 years sales or account management experience
- Knowledge of consumer credit reporting marketplace
- Comfortable operating within a teamed selling approach
- Willingness to volunteer for activities as member of a teamed account selling approach
- Working knowledge of CRM system
Additional Information :
Perks:
- Lucrative overachievement plan
- Experian Elite Annual trip for Top Performers
- 15 days of vacation accrual annually five sick days two volunteer days
- Wellness plans online discounts employee discounts pet insurance and more
- Employee stock purchase program and 401K matching and immediate vesting
- Fully remote role
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion color sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.
#LIRemote
This is a remote role.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
Company Industry
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
