VIP REPRESENTATIVE *Pending Regulatory Approval*
VIP REPRESENTATIVE *Pending Regulatory Approval*
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Summary:
The VIP Guest Services Representative is responsible for providing exceptional service to VIP guests. This includes welcoming them upon arrival assisting with the registration process and assigning guest rooms. The role involves managing guest needs coordinating events and conducting floor meetandgreet activities. The representative will also monitor slot machines and tables to ensure quality service for unrated play and will focus on developing relationships with firsttime gold platinum and diamond members to enhance their experience.
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GENERAL REQUIREMENTS:
Must have a high school diploma or GED.
Must present a wellgroomed appearance.
Ability to perform basic arithmetic including the use of percentages.
Must interact with guests and other team members in a courteous empathetic and discreet manner.
Ability to speak effectively before groups of customers or employees of organization.
Ability to read and interpret documents such as safety rules operating and maintenance instructions and procedure manuals.
Ability to write routine reports and correspondence.
ESSENTIAL JOB FUNCTIONS:
Be completely knowledgeable about all Horseshoe programs promotions activities and functions.
Answers patrons complaints and resolves problems.
Must carry out safety and emergency procedures including but not limited to fire crowd control inclement weather.
Works with casino staff and reservations to assure maximum hotel occupancies by casino customers.
Must operate and control computer terminal.
Must communicate with guests and be able to direct/escort them to various facilities and functions within the property.
Promotes outstanding guest relations.
Greets registers and assigns rooms to VIP guests in a courteous and efficient manner.
Issues room key and escort instructions to Bell Person.
Answers inquiries pertaining to hotel services; registration of VIP guests
Escorts VIP guests to various facilities and functions in the hotel.
Keeps records of room availability and VIP guests accounts.
Makes restaurant transportation or entertainment reservation and arranges for tours.
Assist Executive and Casino Host as needed
DEMANDS TO COMPLETE ESSENTIAL JOB FUNCTIONS:
PHYSICAL & MENTAL:
Must be physically mobile with reasonable accommodation.
Must be able to stand for prolonged periods of time.
The noise level in the work environment is usually moderate.
Ability to apply common sense understanding to carry out instructions.
Must be able to assist employees on the front desk during peak traffic periods.
WORK ENVIRONMENT:
Able to tolerate areas containing secondary smoke high noise levels bright lights and dust.
Able to work at a fast pace in mentally and physically stressful situations.
Must maintain professional composure in all situations (e.g. demanding or threatening customer and during periods of high business volume).
CAESARS RESERVES THE RIGHT TO MAKE CHANGES TO THIS JOB DESCRIPTION WHENEVER NECESSARY.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
