Global Start-Up Program Manager (GSPM)
Global Start-Up Program Manager (GSPM)
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Job Description
Reports To: Director of Program Management
Position Summary
The Global StartUp Program Manager (GSPM) part of the Program Management team is responsible for coordinating and executing the onboarding and launch of new and critical global programs. This role ensures endtoend readiness including documentation technical support communication with stakeholders and postlaunch program stability. Once stabilized the program is formally handed over to an Operations PM.
Key Responsibilities
New Program Onboarding:
- Overall responsibility for proactively driving all onboarding activities problem solving secure support of other functions escalate issues
- Coordinate with the GSE team and support registration in Scoro for Asia GKAM/BD.
- Coordinate support from technical team and laboratories
- Set up and manage program documentation including program manuals TRFs report templates etc.
- Notify labs of new client onboarding and ensure awareness via SharePoint.
- Set up and coordinate kickoff calls for new programs.
- Train labs on onboarding material.
- Proactively seek feedback from involved labs about readiness
- Formally hand over program to Operations PM
- Follow defined process and participate in improving process
- Progressively learn technical aspects of programs to reduce dependency on tech team
- Learns to use all existing tools to gather and enter program information
- Documentation on sharepoint maintenance
Existing Programs (Handle by GSPM):
- Overall responsibility for proactively managing existing programs
- Manage updates of program documentation and memo distribution to relevant stakeholders.
- Timely communicate with clients regarding technical queries or testing issues.
- Prepare weekly/monthly performance reports covering TAT revenue lab/vendor performance.
- Manage program changes based on GKAM/BD or technical team inputs.
- Support labs on complaint resolution and CAPs; escalate to Lab Leaders and GKAM/BD as needed.
- Monitor sourcing shift patterns and align with GKAM/client strategies.
- Support & monitor operation PMs in standardizing program management processes
- Ad hoc initiatives as required by GKAM or RKAM
- Documentation on sharepoint maintenance
Existing Programs (Support Operation PMs):
- Escalation point & monitoring performance for Operation PMs with technical queries etc
- Documentation on sharepoint maintenance
Additional scope of work requested by Team leaders depending on the new team development
Qualifications :
Mindset & Soft Skills
- Positive attitude and values.
- Strong team spirit and collaboration.
- Openmindedness and adaptability.
- Proactive supportive and optimistic approach.
- Embraces challenges with resilience and flexibility.
- Willingness to work flexible hours and overtime when necessary
- Attention to detail proactivity.
Required Skills & Qualifications
- Fluency in English; Additional languages (Mandarin or other major Asian languages) are plus.
- Bachelors degree in Business Engineering or comparable experience.
- Strong interpersonal and crosscultural communication skills.
- 35 years of experience in project or program management preferably in technical or global environments.
- Experience with customer onboarding processes technical documentation new product development or new product introduction.
Success Criteria
- Timeliness and efficiency of new program launches.
- Quality and completeness of documentation.
- Responsiveness to technical issues and complaints.
- Effectiveness in stakeholder communication and coordination.
- Success of transition to Operations PMs.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
