Bilingual End User Care Specialist
Bilingual End User Care Specialist
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Job Description
Meet Benevity
Benevity is the way the world does good providing companies (and their employees) with technology to take social action on the issues they care about. Through giving volunteering grantmaking employee resource groups and microactions we help most of the Fortune 100 brands build better cultures and use their power for good. Were also one of the first B Corporations in Canada meaning were as committed to purpose as we are to profits. We have people working all over the world including Canada Spain Switzerland the United Kingdom the United States and more!
Our End User Care Specialists engage with Benevitys remarkable end users clients and nonprofit organizations driving our mission to change the world. Were looking for candidates who are detailoriented excel at multitasking and are excited to be part of a collaborative and skilled team. We are growing globally and wed love to hear from candidates fluent in English and French.
Join a group of dedicated and passionate professionals committed to creating innovative solutions for our clients. Youll have the opportunity to work alongside some of the worlds most renowned companies and charities supporting their efforts to make a meaningful impact. If youre a selfmotivated adaptable team player who learns quickly enjoys solving challenging problems and appreciates casual work attire youll fit right in. Intrigued Wed be delighted to welcome you aboard!
What youll do:
- Deliver exceptional service to turn clients into Raving Fans of Benevity!
- Serve as the main point of contact for client support inquiries via email and phone
- Maintain all service level agreements diligently
- Escalate client concerns to guarantee swift resolution
- Communicate system issues and enhancement suggestions to the development team
- Specialize in certain client programs sharing your expertise with the team
- Address support requests both in writing and verbally
What youll bring:
- Bachelors degree or equivalent experience
- At least 2 years in customer service or client management
- Highly developed interpersonal and written/spoken communication skills in both English and French
- Ability to excel independently and as part of a team
- Adaptability to dynamic environments and comfort with change
- Skilled in navigating ambiguity and complex systems
- Proficient in analyzing information and understanding subtleties in written communications
- Expertise in establishing rapid relationships through email and phone
Discover your purpose at work
Were not employees were Benevityites. From all locations backgrounds and walks of life who deserve more
Innovative work. Growth opportunities. Caring coworkers. And a chance to do work that fills us with a sense of purpose.
If the idea of working on tech that helps people do good in the world lights you up ... If you want a career where youre valued for who you are and challenged to see who you can become
Its time to join Benevity. Were so excited to meet you.
Where we work
At Benevity we embrace a flexible hybrid approach to where we work that empowers our people in a way that supports great work strong relationships and personal wellbeing. For those located near one of our offices while theres no set requirement for inoffice time we do value the moments when coming together in person helps us build connection and collaboration. Whether its for onboarding project work or a chance to align and bond as a team we trust our people to make thoughtful decisions about when showing up in person matters most.
Join a company where DEIB isnt a buzzword
Diversity equity inclusion and belonging are part of Benevitys DNA. Youll see the impact of our massive investment in DEIB daily from our wellsupported employee resources groups to the exceptional diversity on our leadership and tech teams.
We know that diverse backgrounds experiences skills and passions are what move our business and our people forward so were committed to creating a culture of belonging with equal opportunities for everyone to shine.
That starts with a fair and accessible hiring process. If you want to feel seen heard and celebrated you belong at Benevity.
Candidates with disabilities who may require accommodations throughout the hiring or assessment process are encouraged to reach out to .
Required Experience:
Unclear Seniority
Employment Type
Full Time
