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Job Description
Technical Knowledge
Document endtoend business flows of customer requirements that will assist software development teams
Build and manage relationships with key business product owners and stakeholders for the continual service
Gather requirements to meet business and customer operational needs
Lead transition from design to implementation providing testing support and guidance across the business
Testing and implementation support
Ensured the continuity of product offerings testing and enhancements during transitioning to BAU
High level of quality in the documentation designs and information provided where required
Business Knowledge
Has good general knowledge of the business processes for the business area and how they relate to other business processes in the wider ICM/ systems (airline/travel industry experience preferred). Prior experience playing a Product Owner role in a SCRUM team is highly desirable.
Advise customers regarding product possibilities workarounds and possible enhancements on a large or complex functional area.
Build an understanding of the relationships between work processes and the business both within and beyond the horizons of the immediate team.
Keep up to date with industry standards product changes developments and needs.
Influence industry standards via business contacts and working groups.
Actively grow knowledge of new business areas
Procedural Knowledge
Ensure deliverables meet the required /ICM quality standards.
Effectively apply the required procedures and methodologies.
Working with others
Work cooperatively to achieve team goals making constructive suggestions to move things forward.
Build stable and useful working relationships with others outside the immediate area of work.
Skills Development
Develop ability to solve complex problems.
Demonstrate competence in own area completing own role independently or with minimal supervision/ guidance.
Continued development of technical capability.
Gain autonomy with skills and processes
Remote Work :
No
Full Time