Director Incident Analysis (multiple openings) - IHM

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Job Description:

Employer: DFS Corporate Services LLC

Job Title: Director Incident Analysis (multiple openings)

Job Location: Riverwoods Illinois

Job Type: Full Time

Duties: Provides oversight and tactical direction throughout the incident resolution cycle to ensure that problems are fixed at the source and customers are remediated in a manner consistent with regulations company policies business goals and organizational risk appetite. Evaluates team performance (including both speed and quality) identifies opportunities for improvement prioritizes initiatives and holds team accountable for continuous improvement. Telecommuting and/or working from home may be permissible pursuant to company policies.

Requirements: Employer will accept a Bachelors degree in Business Social Sciences Mathematics Engineering Statistics Analytics or a related field and 10 years of experience in the job offered or in an Analyticsrelated occupation.

Position required skills:Position requires experience in the following: Generate business insights and reporting using data analysis technologies like SQL MSExcel and Tableau from various enterprise data sources and platforms: Technology Operation methods including problem management incident management change management financial management utilizing industry standards such as ITIL; Developing analytical frameworks through business case management using frameworks like TOGAF and ITCMF; Defining strategic and operational governance of technology organization using frameworks like COBIT; SDLC management with frameworks and technologies including Java JavaScript C and SQL for Consumer Banking technology and SAFE Agile product management methodologies; and Cross Functional People leadership methods including business technology roadmaps resource planning program and project economics stakeholder management recruitment and mentorship of teams/professionals; 4 years of people management is also required.

Position eligible for incentives under Employee Referral Program

Rate of Pay: The base pay for this position generally ranges between $196123.00 to $255000.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors such as but not limited to geographical location relevant experience education and skill level may impact the pay for this position. Benefits: We also offer a range of benefits and programs based on eligibility. These benefits include: Paid Parental Leave; Paid Time Off; 401(k) Plan; Medical Dental Vision & Health Savings Account; STD Life LTD and AD&D; Recognition Program; Education Assistance; Commuter Benefits; Family Support Programs; Employee Stock Purchase Plan. Learn more at .

QUALIFIED APPLICANTS: Please apply directly through our website by clicking on Apply Now.

Application Deadline:

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All Discover employees place our customers at the very center of our deliver on our promises to our customers each of us contribute every day to a culture that values compliance and risk management.

Discover is an equal opportunity employer and does not discriminate on the basis of race color religion sex sexual orientation gender identity national origin age disability protected veteran status or other legally protected status. (Know Your Rights)

Discover complies with federal state and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position to complete an application and/or to participate in an interview please email .Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.

At Discover we are committed to creating an inclusive and equitable workplace through our Fair Chance Hiring practices. Fair Chance Hiring means that we base our hiring decisions on an applicants qualifications rather than their criminal record. All our positions are subject to Section 19 of the Federal Deposit Insurance Act. Our applicants go through a background check and we follow all applicable local laws including the Los Angeles County Fair Chance Hiring Ordinance (LA County Fair Chance).

Positions marked as remote eligible are limited to remote locations within the country in which the position is based.

Applicants must be 18 or older at the time of hire.