Ticket Booth Agent | City Cruises Georgetown
Ticket Booth Agent | City Cruises Georgetown
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Salary Not Disclosed
1 Vacancy
Job Description
Starting hourly: $17.50/hr
City Experiences is seeking Ticket Booth Agents for our operation in Georgetown DC
About the Opportunity:
The successful Ticket Booth Agent Georgetown will set the stage for the perfect guest experience upon boarding our amazing cruises. You provide exceptional guest service by ensuring the best accommodations for parking services and pier guided services of guests and groups from bus drop off locations to and from boarding dock.
About You:
This person will be adaptable dynamic and embody City Experiences RESPECT Service System.
Essential Duties & Responsibilities:
This role is an outdoor role that will require the GEORGETOWN TICKET AGENT to serve as a guest service liaison to sell tickets for out water taxi and sightseeing cruises and manage traffic flow of guests at docking area.
- Serving as ticket agent to sell cruise tickets to our water taxi locations and sightseeing cruises.
- Greeting and assisting guests as they arrive/ depart the cruise vessel.
- Managing the boarding area
- Resolve guest problems within the scope of authority otherwise refer to the supervisor/manager on duty
- Communicate to guest professionally when problems arise.
- Direct/guide guests to boarding dock
- Performs other job-related duties as assigned.
Minimum Qualifications:
- Must have a minimum of 1 year customer service experience.
- Ability and willingness to work in an outdoor environmental element as a ticket agent heat wind snow rain
- Must be flexible to work all shifts including nights weekends and holidays
- Requires standing sitting walking repetitive motions bending climbing listening. Must be able to stand sit or walk for an extended period of time/ entire work shift.
- Possess strong communication skills and guest service while maintaining professional demeanor.
- A positive upbeat personality that sets the tone and example for the entire team.
- Ability to work well with others.
- A passion for providing outstanding customer service and a commitment to demonstrating and teaching guest service skills to others.
- Able to maintain a patient calm and a pleasant demeanor in hectic challenging circumstances.
- Ability to multi-task and to assess and adjust priorities and interactions with multiple guests.
- Possesses an upbeat can-do attitude.
- A sense of humor that keeps things light even under challenging conditions.
- Ability to work in a standing position hour at a time
About Us:
City Experiences passion is to provide amazing experiences on land and water. Our 40- year success through organic growth and acquisitions has resulted in a portfolio of over 25 brands that welcome upwards of 30 million guests/riders annually. If youre an enthusiastic team player who thrives in an environment where communication creativity and cooperation are encouraged this may just be the opportunity for you.
The RESPECT Service System embodies City Experiences mission vision values and operating principles. By creating a company culture that puts RESPECT at its core we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type including but not limited to discrimination and or harassment based upon race religion religious creed color national origin ancestry citizenship sex sexual orientation gender gender identity gender expression age pregnancy or relation medical conditions childbirth breastfeeding parental status veteran and/or military status disability (physical or mental) medical condition genetic information or characteristics political affiliation domestic violence survivor status marital status or other characteristics prohibited by federal state or local law. Additionally as a federal state and local contractor Hornblower complies with government regulations including affirmative action responsibilities for qualified individuals where and as they apply. The company also participates in the E-Verify program in certain locations.
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Required Experience:
Unclear Seniority
Employment Type
Hourly
