Customer Service & Enquiries Officer
Customer Service & Enquiries Officer
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Job Alert
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Job Description
- Highvolume dynamic work environment: join a specialist team delivering support and advice to researchers
- $100354 $% super leave loading per annum
- Fulltime (35 hrs week) Fixed Term Contract to May 2026
The Opportunity
The Graduate Research School supports Higher Degree Research candidates through all stages of their candidature including commencement research progress reviews confirmation (for PhD candidates) candidature variations thesis preparation submission and all aspects of the examination process.
Youll play a key role in providing high level customer service and administrative support to the Universitys Higher Degree Research (HDR) community within the Graduate Research School. Working in a small specialist team you will respond to facetoface email and telephone enquiries from potential and existing HDR students.
The Organisation
The UNSW Graduate Research School (GRS) is the central unit responsible for HDR candidates and supervisors across the University. The GRS provides leadership support and central administration for this cohort within the UNSW research community as well as the research training leaders who work with them. This includes 3000 higher degree researchers 3000 supervisors over 65 Faculty Postgraduate Coordinators seven Associate Deans (Research Training) and over 60 Faculty support staff.
At UNSW we pride ourselves on being a workplace where the best people come to do their best aspire to be Australias global university improving and transforming lives through excellence in research outstanding education and a commitment to advancing a just society.
Benefits and Culture:
UNSW offers a competitive salary and access to UNSW benefits including:
- Flexible (in person) working
- Additional 3 days of leave over the Christmas Period
- Access to lifelong learning and career development
- Progressive HR practices
- Discounts and entitlements
- Affordable oncampus parking
Skills and Experience
You can demonstrate your highlevel customer service skills and experience including:
- Outstanding time management and organisational skills ability to work well under pressure and manage multiple tasks with competing deadlines.
- Excellent interpersonal and written and verbal communication skills
- Ability to interpret complex policies procedures and legislation in order to provide clear and accurate advice to diverse stakeholders
- Experience providing effective customer service and support to clients at all levels.
- Highly proficient computer literacy with excellent skills in Microsoft Office applications.
- Ability to plan organise and coordinate projects and tasks.
- An understanding of and commitment to UNSWs aims objectives and values in action together with relevant policies and guidelines.
- Knowledge of health and safety responsibilities and commitment to attending relevant health and safety training.
To Apply: If supporting Higher Degree Researchers is of interest to you please submit your CV and Cover Letter (responding to Skills and Experience required).
Contact: Shiree Thomas Talent Acquisition Consultant e:
Applications close: 11:55pm Monday 26th May 2025
UNSW is committed to equity diversity and inclusion. Applications from women people of culturally and linguistically diverse backgrounds those living with disabilities members of the LGBTIQ community; and people of Aboriginal and Torres Strait Islander descent are encouraged. UNSW provides workplace adjustments for people with disability and access to flexible work options for eligible staff.
The University reserves the right not to proceed with any appointment.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
