Pre-Owned Sales Manager - Downtown Toyota
Pre-Owned Sales Manager - Downtown Toyota
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Job Description
PreOwned Sales Manager Elevate Your Career at Downtown Toyota!
At Downtown Toyota part of the innovative Downtown AutoGroup (DAG) were not just selling new and preowned vehicles. Were a community of dedicated professionals who believe that every preowned Toyotashould deliver the same excitement and prestige as a new one. Take a look at ourunique approachand see for yourself!
Why we need you
You understand that a preowned Toyotais more than just a used car its a gateway toindulgencefor many of our guests and an opportunity to expand our Toyotafamily. You know how to build a preowned inventory that reflects the quality and diversity our guests expect. Thats what we strive for every day. And thats where you come in.
Our vision at Downtown Toyotais to redefine the preowned car experience. To achieve this we need an exceptional leader who can curate an outstanding inventory guide our team in presenting these vehicles and ensure that every preowned Toyotaleaves our dealership meeting the highest standards. Someone who can blend a keen eye for value with an unwavering commitment to the Toyotabrand promise.
Without you were just another used car department. With you were the premier destination for preowned Toyotavehicles where every car tells a story of lasting quality.
Heres what youll be doing
You will beresponsible for overseeing the daytoday operations of the preowned vehicle department. This role involves managing a team of sales representatives developing sales strategies ensuring customer satisfaction managing inventory and achieving sales targets. The PreOwned Sales Manager will focus on optimizing preowned vehicle sales maintaining profitability and ensuring compliance with company policies and applicable regulations.
Your responsibilities will include:
- Team Leadership and Development:
- Lead train and motivate the preowned vehicle sales team to meet and exceed sales targets.
- Set clear performance expectations for the team and conduct regular performance reviews.
- Provide ongoing coaching mentoring and professional development opportunities.
- Ensure team adherence to the dealerships sales processes and policies.
- Sales Strategy and Planning:
- Develop and implement effective sales strategies to maximize preowned vehicle sales.
- Monitor local market trends and competitor activity to adjust sales strategies accordingly.
- Set monthly and annual sales targets for the department and work with the team to achieve them.
- Collaborate with the marketing team to develop promotional campaigns for preowned vehicles.
- Inventory Management:
- Manage the preowned vehicle inventory including purchasing appraising and pricing vehicles.
- Ensure optimal inventory levels by managing tradeins auctions and wholesale activities.
- Monitor the inventory turnover rate and ensure vehicles are priced competitively.
- Maintain an attractive and organized display of vehicles on the lot and online platforms.
- Customer Relationship Management:
- Ensure a high level of customer satisfaction by providing excellent service throughout the sales process.
- Handle escalated customer concerns and complaints in a professional and timely manner.
- Work with the sales team to follow up with customers after the sale to ensure satisfaction and foster repeat business.
- Develop and maintain strong relationships with local business partners and customers.
- Financial Management:
- Ensure the profitability of the preowned vehicle department by controlling costs managing pricing strategies and maximizing gross profit.
- Analyze sales performance and financial data to track progress towards targets and identify areas for improvement.
- Collaborate with the finance department to offer competitive financing and insurance options for customers.
- Work with the General Manager to prepare budgets and financial forecasts for the department.
- Compliance and Reporting:
- Ensure compliance with all federal provincial and local laws related to vehicle sales and financing.
- Maintain accurate and uptodate records of vehicle sales inventory and customer interactions.
- Prepare and submit sales reports inventory reports and other required documentation to the General Sales Manager or General Manager.
- Ensure the dealerships policies and procedures are adhered to by all members of the sales team.
- Collaboration with Other Departments:
- Work closely with the service parts and finance departments to ensure smooth operations across the dealership.
- Collaborate with the marketing department to promote the preowned inventory through various channels (online inperson events etc.).
This job description indicates the general nature and level of work expected. It is not designed to cover or contain a comprehensive listing of activities duties or responsibilities required by the incumbent. Incumbent may be asked to perform other duties as required.
You need these qualifications
- Education: High school diploma or equivalent required; postsecondary education in business automotive management or a related field is preferred.
- Experience: Minimum 35 years of experience in automotive sales with at least 2 years in a management role preferably in preowned or used vehicle sales.
- Leadership: Proven ability to lead mentor and manage a sales team effectively.
- Sales Skills: Strong sales acumen with a track record of meeting or exceeding sales targets.
- Communication: Excellent verbal and written communication skills; ability to build rapport with customers and team members.
- Customer Service: Commitment to providing an exceptional customer experience.
- Financial Acumen: Understanding of gross profit pricing strategies and inventory management.
- Technology: Proficient in using dealership management software (e.g. DealerTrack CDK Global) and Microsoft Office Suite (Excel Word PowerPoint).
- Compliance: Knowledge of automotive laws and regulations in Ontario including OMVIC (Ontario Motor Vehicle Industry Council) standards.
- Licenses: A valid Ontario drivers license with a clean driving record is required. OMVIC certification is requird.
Working Conditions:
- The role may require extended hours including evenings weekends and holidays to meet the demands of the dealership.
- Primarily based in an office environment within the dealership but also involves time spent outdoors on the lot.
It would be nice if
- You have specific experience with Toyotaor other importbrands
- Youre familiar with certified preowned program standards and processes
- You have experience implementing innovative digital marketing strategies for preowned vehicles
- Youre proficient in inventory management systems and digital marketing tools
- Youre multilingual reflecting the diversity of our guest community.
What we offer
- PerformanceDriven Culture:We celebrate achievements and foster a resultsoriented work environment.
- Career Growth:Were committed to helping our team members grow their careers with us we believe in promoting from within.
- Community:Be part of a team thats as passionate about cars as you are in one of the most vibrant cities in the world.
- Competitive Pay:We value your contributions and ensure youre rewarded accordingly.
- Comprehensive Benefits:Health dental and vision coverage along with a Parts & Service Discount and a generous Vehicle Purchase Program.
- Professional Development:Ongoing training opportunities to keep your skills sharp and your career on trackthrough our DAG Academy.
- Modern Facility:Work in a clean organized and wellequipped shop that prioritizes safety and efficiency atour stateoftheartAutoplex.
- Rich Legacy: Established in1992 our group has grown from a single dealership to employing over300professionalsthat collectively represent the largest retailer of automobiles in downtown Toronto.
You are what drives us Apply Now!
If youre ready to take your career to the next levelplease excited to hear your story!
This is an inperson role.
Downtown Toyota and Downtown AutoGroup are pleased to accommodate individual needs in accordance with the Accessibility of Ontarians with Disabilities Act 2005 (AODA) within our recruitment process. If you require accommodation at any time throughout the recruitment process just email us at.
Downtown Toyota and Downtown AutoGrouparean equal opportunity employer who agrees not to discriminate against any employee or job applicant because of race color religion national origin sex physical or mental disability or age.
Join us at Downtown Toyotain revolutionizing the automotive service experience!
All candidates must be eligible to work in Canada. We thank all applicants for their interest; however only those selected for an interview will be contacted.
Required Experience:
Manager
Employment Type
Full Time
