Guest Experience Supervisor, Maligne Lake

Make the experience as inspiring fun informative and genuine as possible for all guest services team members and guests.

The starting salary for this position is $19.50 / hour $1.00 / hour for every regular hour worked.

This role begins immediately and runs until October 17 2025

• Join an inclusive global team and make lifelong connections.

• Enjoy free access to Pursuit attractions and 50% off for friends.

• Get discounts on hotel stays dining and retail.

• Access subsidized mental health and wellness resources.

• Provide direction leadership and daily support to the guest services team ensuring that team members deliver a positive and memorable hospitality experience
• Coordinate and participate in the daily running of the guest services operation in both the ticket office and boathouse in addition to scheduling recognition and performance management duties
• Assist guests by providing information on Maligne Lake and Pursuit services and amenities and by promoting and selling our related products and services
• Guest supervisor duties also include covering dispatching duties: operational communications/responding to and adapting to emergencies and equipment failures and coordination of the daily tour schedule.
• Implement and deliver the standard operating policies and procedures as they relate to the guest services operations safety and employee engagement standards and practices
• Recognize and identify business needs and adjust frontline sales strategies
• Responsible for daily cash handling practices and safeguards including proper use of POS stations cash floats cash outs
• Assisting dispatch with effective tour inventory management to maximize visitation and/or operational efficiency

• Previous supervisory point of sale cash handling experience
• A strong hospitalityfocused approach with a natural ability to proactively listen and empathize with guests
• A passion for coaching and developing employees
• Mature energetic dependable and selfmotivated team player with a high attention to detail
• A calm personality comfortable working and making decisions in a fastpaced highpressure environment
• Fluent and articulate in English ability to communicate and comprehend over twoway radio required
• Experience using RTP POS Software an asset
• Class 5 drivers license (clean abstract) an asset
• Must meet the organizations grooming and appearance standards
• To honor our commitment to be Always Honest all employees must consent to a criminal record check

• Beautiful.Youllbeworkingintheiconicunforgettableand inspiring location.Regardless of what your role is with usyoullreally get the chance to explore andsee amazing scenery and wildlifewithin the Canadian Rockies.
• Fun.Youllbe meeting team members from across the globe and get toparticipatein tons of team events.
• Independent.Youllspend your days in and aroundour amazing properties.
• Remote. Our home is filled with trees lakes and bluebird skies; rather than buildings freeways and smog.
• Busy. You need to be prepared for a physical working environment with walking stair climbing bending reaching lifting (up to 50 pounds withassistance) as

We work as a team and believe that we succeed together these job duties may change based on the needs of the team and company as a whole.

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race colour age religion gender sexual orientation disability veteran status and other protected characteristics.

Pursuit places a high value on diverse backgrounds and experiences recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in Canada to apply and join our inclusive team!

We are working to eliminate barriers for applicants and team members from equitydeserving groups. If you are unable to complete the application process online or if you require accommodation related to a protected ground under the Canadian Human Rights Act during the application or hiring process please contact our Talent Acquisition Team at or drop in to one of our offices to hand in a resume if you do not have access to a computer.We thank all candidates for their interest; however please note that only applicants selected for further consideration will be contacted.