Claims Officer
Claims Officer
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Job Description
Primary Details
Time Type: Full timeWorker Type: EmployeePlease see more information about QBE careers here Careers
Locations: Open to all locations
Type: Permanent Full Time role
The opportunity
At QBE its not just what we do but how we do it we are an inclusive and supportive team of insurance professionals with a focus on service excellence for our valued customers and stakeholders.
This opportunity is within our Elders portfolio managing property and farm claims. At Elders we exist to support our agencies deliver exceptional claims service and be there for our customers when they need us the most. We do this by providing honest efficient and fair services listening to our customers providing personalised claims experience and growing the capability of our people.
You will ideally have property claims experience although if you have exceptional customer service experience and are keen to learn a new industry this could also be the opportunity for you!
Your new role
Promote QBEs products and services through fostering great relationships with customers and stakeholders showcasing our QBEDNA and company values
Provide an exceptional operational and customer service experience for diverse internal and external stakeholders including our customers agents organisations and partnerships
Process claims in line with set procedures and policies ensuring that claims are documented correctly and resolved with a prompt and effective outcome
Deliver high quality customer service and develop a good working relationship with all customers and service providers
Manage claims using the appropriate external and internal specialists to achieve the settlement outcome efficiently and effectively
Enhance and develop your own technical expertise with support and participate in professional development and training where require
About you
To be successful in this role you will have:
Previous experience in customer service administration and/or call centre role
An understanding of general insurance in property and previous experience within insurance claims is highly advantageous although not mandatory
Strong customer service skills with a highly empathetic approach
A passion for making a difference and helping people in their time of need
An engaging and courteous phone manner with the ability to type and talk concurrently
Ability to handle multiple and competing tasks to meet customer needs
Excellent organisational skills with the ability to critically assess and analyse tasks
Benefits
We offer a range of benefits to help provide holistic support for your work life whatever your circumstances. As a QBE employee you will have access to and benefit from:
Hybrid Working a mix of working from home and in the office to enhance your work/life balance
Our Thriving at our Best wellbeing program including free holistic wellbeing coaching nutritional confidential counselling financial and legal advice
18 weeks genderequal flexible leave for all new parents including paid super
The ability to maximise retirement savings through voluntary super contributions and company matching
Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
Additional leave and support through QBEs Family Domestic Violence First Responder Network
Discounts on insurance products car hire hotels goods and services including benefits through our various sports and arts sponsorship partners
Rewards & Recognition
We value our employees experience with us and are proud to have been recognised for the following awards:
2021 LinkedIn Top Employer & HRD Employer of Choice
2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
Australian Workplace Equality Index (AWEI) Platinum Employer since 2022 the definitive national LGBTIQ benchmark for workplace inclusion recognising employers achieving Gold status for 4 or more years
Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates
Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)
Family First accredited employer since 2021
APPLY NOW and lets make it happen!
Click APPLY to submit your application. Successful applicants will need to complete work rights police and credit checks through our online provider as a condition of employment.
QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements alternative work arrangements or you would like to connect with one of our networks please contact us at
Skills:
Case Management Claims Settlement Collaboration Tools Communication Critical Thinking Customer Service Data Privacy DetailOriented Insurance Policies Intentional collaboration Managing performance Prioritization Problem Solving Risk Assessments Standards ComplianceApplication Close Date: 24/05/2025 11:59 PMHow to Apply:
To submit your application click Apply and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
