Well-Being Navigator

Job Description

The WellBeing Navigator is a student support role within the Viterbi Student Wellness Program responsible for facilitating enhancing and supporting the wellbeing of Viterbi engineering students. Connects students with appropriate resources to meet academic professional and personal goals and provides nonclinical case management support.

Working under the direction of the Viterbi Director of Student Wellness the WellBeing Navigator will engage directly with students collaborate with faculty and staff and support wellness initiatives that enhance the student experience. This role is about building connections promoting selfcare strategies and ensuring students know where to turn for support when needed.

Primary Responsibilities Include:

1. Student Support & Guidance

• Evaluate student problems academic administrative or personal and refer the student to the appropriate student services office for additional counseling.
• Liaises with other offices on behalf of students to facilitate problem resolution.
• Offer encouragement practical strategies and followup to ensure students feel supported.

2. Resource Coordination & Department Engagement

• Act as a wellness point of contact within assigned departments helping students connect with campus programs and opportunities that support their success.
• Work with Academic Advisors and faculty to create a holistic support system for students.
• Conduct outreach sessions in large lecture classes and student meetings to introduce wellness services and resources.

3. Workshops & Community Building

• Organize and facilitate workshops and small group discussions on topics like stress management selfcare and building resilience.
• Collaborate with student organizations and peer wellness ambassadors to promote a culture of wellbeing in Viterbi.
• Partner with faculty and staff to create an inclusive supportive academic environment where students feel empowered to seek help.

4. Training & Professional Growth

• Participate in professional development in areas such as Mental Health First Aid Question Persuade Response (QPS) training and other student support techniques.
• Lead peer and staff training on recognizing signs of stress and supporting students in need.

5. Data Collection and Reporting

• Maintain accurate confidential records of student interactions referrals and nonclinical case management activities.
• Assist the Director of Student Wellness in collecting data on student wellness trends student needs and program impact within assigned departments.
• Provide regular updates on departmental wellness trends and student support needs to inform program planning and development.

Viterbi staff are expected to facilitate a culture of support and service to model civility and respectful engagement at all times and to maintain the highest ethical standards and to maintain strict confidentiality across all facets of their work.

The above statements reflect the essential and nonessential functions necessary to describe the principal contents of the job. They are not intended to be a complete statement of all work requirements or duties that may be required of the position. I understand that I may be asked to perform other duties as assigned. USC reserves the right to add or change duties at any time.

Additional Information

Work Modality: This is a hybrid position at USCs University Park Campus in Los Angeles California. The WellBeing Navigator will be expected to work onsite for three days per week. This position is not eligible for fully remote work.

Pay Range: The hourly rate range for this position is $32.84 $37.88. When extending an offer of employment the University of Southern California considers factors such as (but not limited to) the scope of responsibilities of the position the candidates work experience education/training key skills internal peer equity federal state and local laws contractual stipulations grant funding as well as external market and organizational considerations.

FixedTerm Employment: The WellBeing Navigator is a fixedterm position scheduled to end on December 31st 2025. Employees hired under a fixedterm agreement acknowledge that the university may change the expected end date at any time by providing a one (1) month written notification. Your employment may also end for other reasons consistent with university policy. According to university policy no severance benefits are paid to employees hired under a fixed term agreement. When you leave your final paycheck will include pay for days worked and for accrued and unused vacation. The university does not pay for accrued and unused sick days upon termination.

Mandated Reporter: By virtue of the associated job duties this position qualifies as a mandated reporter as required by state law and USCs policy at: A mandated reporter who in his or her professional capacity has knowledge of or reasonably suspects a person who is under the age of 18 years elderly or a dependent adult has been the victim of abuse or neglect must report the suspected incident. The reporter must contact a designated agency immediately or as soon as practically possible by telephone or in writing within 36 hours.

Designated Employee: By virtue of the associated job duties this position qualifies as a designated employee by USC Policy which requires reporting of prohibited conduct to the USC Office for Equity Equal Opportunity and Title IX (EEOTIX). Security Authority: By virtue of the associated job duties this position serves as a Campus Security Authority (CSA) and mandatory reporter under the Clery Act based on university responsibilities. Has responsibility and is required to receive reports of crimes or criminal incidents from victims of crimes and/or third parties; notifies Department of Public Safety immediately of any reported serious crime or criminal incidents that indicates the presence of an ongoing threat to the university community; and notifies the Clery Compliance Coordinator in the Department of Public Safety.

Preferred Qualifications

• Experience in wellness promotion student support resiliencebuilding and community engagement.
• Familiarity with student support coordination resource navigation and documentation best practices.
• Demonstrated ability to provide guidance and connect students with appropriate support services considering their diverse backgrounds and experiences.
• Understanding of effective response strategies for students in distress active listening techniques and methods for supporting wellbeing in academic settings.
• Experience working with diverse student populations and fostering inclusive supportive environments.

• Proven ability to support students experiencing challenges offering encouragement guidance and connections to resources.

• Strong interpersonal problemsolving and communication skills with the ability to engage effectively with students faculty and staff.

• Ability to adhere to university policy and procedures.
• Ability to maintain confidentiality of records and information.
• Ability to work well as part of the Student Services team.
• Ability to communicate effectively both orally and in writing.
• Ability to prepare effective written materials including correspondence and reports.
• Ability to be flexible handling several tasks simultaneously.
• Ability to stay focused on duties and projects and get them completed by the deadline as assigned.
• Proficiency at computer required.

Required Applicant Documents

A resume and a cover letter are required. Please feel free to upload your application materials in a single document.

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance and with due consideration for patient and student safety. Please refer to theBackground Screening Policy Appendix Dfor specific employment screen implications for the position for which you are applying.

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213)or by email at. Inquiries will be treated as confidential to the extent permitted by law.

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