Rental Housing Customer Service Representative - Albuquerque.
Rental Housing Customer Service Representative - Albuquerque.
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Job Description
Leidos is seeking a parttime Rental Housing Customer Service Representatives at our FHA Resource Center in Albuquerque NM.
Our Leidos Customer Service team supports the US Department of Housing and Urban Development (HUD) Office of SingleFamily Housing in their Mission to create strong sustainable inclusive communities and quality affordable homes for all.
As a Customer Service Representative you will assist renters tenants and property managers by providing resources and referrals to meet their rental may also assist homebuyers and homeowners with requests related to purchasing and owning a is a great opportunity to gain knowledge of HUD rental assistance programs and to learn about FHA Housing Administration (FHA) mortgage programs through ongoing training while delivering excellent customer service to connect others with program resources.
As a Rental Housing Customer Service Representative you will:
- Field phone calls on multifamily rental assistance requests including tenant complaints in accordance with standard operating procedures.
- Handle backup calls from the public regarding buying homes and servicing their loans.
- Provide information and resources to customers to deliver customer service excellence.
- Use knowledge base and follow Standard Operating Procedures (SOPs) to answer customer requests.
- Document customer phone communications in an internal database.
To be a successful Rental Housing Customer Service Representative you will possess:
- The capability to navigate multiple computer systems and applications and utilize search tools to provide information to our clients
- Excellent time management skills and dependability
- Experience with MS Office (Outlook Word Teams)
- Strong written and verbal communication skills including telephone etiquette
- Keyboarding proficiency of at least 40 words per minute
Required Qualifications:
- High School diploma or General Educational Development (GED) certificate
- Minimum of two (2) years of property management experience plus (1) year contact center experience or telephone customer service experience.
- Ability to successfully obtain a Public Trust Security clearance which includes a credit check and background investigation
- Parttime (25 29 hours a week)
- 9:35 am 6:05 pm MT in Albuquerque NM (subject to change based on customer needs)
English or Bilingual in English/Spanish is a plus verbal and written
Preferred Qualifications:
- Experience with HUDsubsidized multifamily apartments or public housing
- Call Center (Omnichannel)
Join our team and enjoy Leidos employee benefits including:
- Paid Time Off (PTO) accrued based on Leidos policy up to 15 days per in the first year (prorated based on hours worked)
- Eleven paid holidays per year (prorated based on hours worked)
- Access to benefits on the first day of employment (medical & dental insurance 401K Life AD&D Voluntary Disability plans)
- Ongoing training opportunities to foster professional development
Leidos is a global leader providing solutions to make the world safer healthier and more efficient through technology engineering and science. Our company believes in engaging developing and empowering our diverse and valued people to foster a culture of creativity and growth.
**The pay for this position is $18$20 per hour. **
This position is covered under the Service Contract Act and is subject to minimum wage demands as well as the minimum Health and Welfare benefits. Leidos ensures that all provisions are met through their wages and benefits.
Original Posting:
May 8 2025For U.S. Positions: While subject to change based on business needs Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay RangeThe Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
