Senior IT Help Desk Technician (TS/SCI CI Poly) {S}

Chantilly, VA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

The job posting is outdated and position may be filled

Job Summary

ARKA Group L.P. (ARKA) is an advanced technologies company serving the U.S. military intelligence community and commercial space industry delivering next-generation solutions to support the national security space enterprise. Built on more than six decades of excellence ARKA brings modern approaches and a culture of innovation to the challenges of today.

Join the ARKA team to learn how Beyond Begins Here. Discover your next career opportunity now!

Position Overview:

Supporting ARKAs Chantilly site the Senior IT Help Desk Technician will be the sole onsite IT support for an office of up to 60 end users. You will play a critical role in standing up the site with end users moving into the building during the September timeframe. With a customer-centric approach you will be responsible for diagnosing troubleshooting and documenting technical issues through onsite and remote support.

This role will start in mid-July and will travel between ARKA sites prior to sitting full-time in September.

Responsibilities:

Provide IT support through chat phone email in person and ticketing system at all levels of the organization
Triage and respond to all requests in an appropriate and timely manner
Document record and log work in the ticket system
Facilitate onboarding and offboarding of users
Maintaining inventory of IT equipment
Installation configuration upgrade and maintain desktops laptops notebooks printers mobile devices and cell phones
Assign file and folder permissions as needed
Support various technologies including Windows Desktop/Server/Active Directory architecture Microsoft365 Collaboration suite (Outlook/Exchange email Teams collaboration etc.) and Multifactor authentication
Partner with other help desk team members and escalate issues accordingly
Support various IT projects in partnership with business needs
May occasionally work off-hours including weekly on-call schedule to support the coordination of problem resolution and maintain continuous operations

Required Qualifications:

High School Diploma; bachelors in information technology computer science or related field preferred
5 years work experience in helpdesk support; experience being the sole IT support for a single site is a plus
Knowledge of computer systems cloud applications and networks with various operating systems and solutions
Excellent communication and documentation skills
Proven customer-focused service orientation
Ability to work independently with minimal oversight
Proven knowledge of basic troubleshooting
Strong problem-solving skills
Ability to maintain a high degree of flexibility and assist others as needed
Ability to be onsite in Chantilly 5 days/week
Security Certification
Active TS/SCI CI Poly U.S. Government Security Clearance

Location: Chantilly VA

Chantilly is a picturesque town located in Fairfax County. It has a wonderful historic history welcoming charm and many interesting attractions. The attractions found in Chantilly range from the 18th Century to outer space. Whether youre a history buff an art enthusiast a foodie or just someone looking to soak in the charm Chantilly promises an unforgettable experience. Overall its historic sites museums breweries restaurants music and many family fun activities make Chantilly a great place to call home!

What We Offer:

Comprehensive medical/vision/dental insurance packages
Company contributions to qualified HSA accounts
401k retirement plan with industry leading company contributions
3 weeks of vacation accrual per year plus time off for sick leave and unscheduled life events
13 paid holidays
Upfront tuition assistance for approved degree programs
Annual bonus program based on company and employee performance
Company paid life insurance AD&D Short-Term and Long-Term disability insurance
4 weeks paid Parental Leave
Employee assistance program (EAP)

EHS/Environmental Requirements:

This job operates in a professional office environment. While performing the duties of this job the employee routinely is required to use hands to keyboard communicate listen to and interpret instructions and remain stationary for extended periods of the time. This would require the ability to move around the campus and occasionally move/lift items weighing up to 25 lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Applicants are invited to apply for a reasonable accommodation to perform the essential duties of the job. To apply send a request to or contact and press 2 for Human Resources.

ITC & Security Clearance Requirements:

This position requires an active TS/SCI CI Poly U.S. Government Security Clearance.

Visa Restrictions:

No visa sponsorship is available for this position.

Pre-employment Screenings:

Employment with any ARKA companies in the U.S. is contingent upon satisfactory completion of several pre-employment requirements to include a credit check background check and drug screen.

Required Experience:

Senior IC