Help Desk Technician
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Job Location:
Lebanon, NH - USA
Monthly Salary:
Not Disclosed
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
The Help Desk Technician at Boone Power is responsible for the daily administration maintenance and support of the organizations enduser computing audiovisual event systems and entrylevel cybersecurity operations. This role ensures a consistent reliable user experience by providing handson troubleshooting and training.
Responsibilities include frontline support for hardware operating systems applications Office 365 VPNs and basic network connectivity; managing device lifecycle activities from procurement through retirement; staging and providing AV and meeting support in the new Boone Power office; and executing routine cybersecurity activities such as triaging and documenting incidents monitoring EDR and OS patching dashboards validating and remediating phishing tests and contributing to user awareness and training.
The successful candidate will report to the IT Infrastructure Manager.
Resumes must be received by noon on February 6 2026.
No phone calls please.
Qualifications :
- High School and 1 year of experience
- Preferred certifications such as CompTIA A
- Experience with hands-on training
- Strong desire to learn and provide support for users
- Ability to successfully manage multiple projects concurrently
- Ability to communicate effectively with non-technical users
- Ability to conduct research for hardware and software issues
Additional Information :
EXCELLENT BENEFITS
Boone Power offers competitive pay an excellent benefits package including medical dental vision life insurance 401(k) matching pension retirement plan education reimbursement your benefits with us start when you do. We also offer a generous paid leave schedule and opportunities for professional growth.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
About Company
About Us Headquartered in Indianapolis, Indiana, Wabash Valley Power is a not-for-profit electric cooperative and wholesale provider of reliable, affordable electricity to our 23 electric distribution member cooperatives. These cooperatives in turn serve more than 300,000 homes, busin ... View more
