Customer Operations Executive - Danish Market

About us

Liberis is on a mission to supercharge the power of small businesses all over the world delivering the financial products they need to grow through a network of global partners.

Before all else Liberis is a technology company connecting finance with small businesses.

We use data to help partners understand their customers real time needs and tech to offer tailormade funding and financial products. Empowering small businesses to grow and keep their independent spirit alive is central to our vision.

Up to now we have funded almost 40000 small businesses with over $1.5bn but we believe there is much more to be done.

The team

At Liberis our Customer Operations team is the driving force behind outstanding service ensuring smooth onboarding and seamless support for our merchants and partners. From the point of sale onwards we own the merchant journey collaborating with teams like Sales Underwriting Treasury and Collections to deliver 5star service.

As we continue to scale this is an exciting opportunity to make a real impacthelping shape processes advocate for customers and contribute to a rapidly growing global team!

The role

Were looking for a Customer Operations Executive to be the main point of contact for our Danishcustomers. Youll ensure they receive toptier service handle queries efficiently and collaborate with internal teams to improve the customer journey.

This is a highimpact role where youll problemsolve drive improvements and contribute to our mission of putting merchants first. If you thrive in a fastpaced environment love talking to customers and want to grow in a dynamic companythis role is for you!

What youll be doing

• Act as the primary contact for customers handling inbound calls emails and live chats professionally and efficiently.
• Own customer queries from escalation to resolution ensuring a smooth experience.
• Use your Icelandic language skills to assist customers in their native languages.
• Identify and resolve payment queries working with internal teams to prevent issues.
• Be the voice of the customer collecting and sharing feedback to drive improvements.
• Support teammates to ensure quick customer resolutions and step in when needed.
• Use Salesforce CRM and other tools to manage and track customer interactions.
• Multitask and prioritise effectively in a fastmoving environment.

What we think youll need

• Fluency in Danish and English languages (Swedish is a bonus!).
• Passion for customer service with strong communication and problemsolving skills.
• Ability to adapt quickly and handle unexpected tasks with a positive attitude.
• Experience using CRM tools (Salesforce is a plus) and working in a fastpaced setting.
• A selfstarter mentality eager to take ownership and contribute to a growing team.
  

What happens next

Think this sounds like the right next move for you Or if youre not completely confident that you fit our exact criteria apply anyway and we can arrange a call to see if the role is fit for you. Humility is a wonderful thing and we are interested in hearing about what you can add to Liberis!

Our hybrid approach

Working together in person helps us move faster collaborate better and build a great Liberis culture. Our hybrid working policy requires team members to be in the office at least 3 days a week but ideally 4 days. At Liberis we embrace flexibility as a core part of our culture while also valuing the importance of the time our teams spend together in the office.

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