Technology Director

Critical Mass is seeking aTechnology Directorto provide leadership and direction forMarketing Technology (MarTech) initiatives across EMEA. This role is pivotal indesigning and delivering impactful datadriven marketing solutions fostering innovation and driving collaboration across disciplines.

Based inLondon UK theTechnology Directorwill be aclientfacing leader engaging directly with clients throughpitches workshops and ongoing strategic meetings. This position requires ablend of handson technical expertise strategic thinking and exceptional client service skillsto ensure the successful delivery of MarTech solutions.

The Technology Director will work closely withStrategy Creative Marketing Science Media and Production teamsto help clients leverage technology forpersonalized crosschannel customer experiences.

Key Responsibilities

MarTech Consulting & Thought Leadership

• Act as atrusted advisorfor clients across EMEA driving MarTech strategies aligned with their business goals.
• Leadclient engagements including pitches workshops and strategic meetings representing the agencys MarTech expertise.
• Develop and deliver compelling strategic and persuasive presentationsthat clearly communicate complex MarTech solutions.
• Providethought leadershipon howmarketing technologycan be leveraged to createpersonalized crosschannel digital experiences.
• Quickly assess and pivot strategies when needed makingsmart informed decisionswhile ensuring alignment with client objectives.
• Join client meetings at a moments notice demonstrating agility and deep industry knowledge to address challenges and opportunities in real time.

Technical Content Strategy & Delivery

• Serve as thesubject matter expert (SME)onmarketing technology platforms datadriven solutions and integration architectures.
• Lead the development oftechnical content presentations and documentationthat supports both client engagements and internal knowledgesharing efforts.
• Collaborate across disciplinesto translate technical concepts intoclear actionable strategiesfor both technical and nontechnical audiences.
• Stay informed aboutemerging technologies and trendsto identify opportunities for innovation and advancement in MarTech solutions.

Regional Leadership & Team Development

• Guide thetechnical content strategyfor MarTech initiatives across EMEA ensuring alignment with global standards and practices.
• Mentor and developteam members fostering ahightrust cultureand guiding their professional growth.
• Facilitateknowledge sharing and communicationacross teams connecting EMEA efforts with global counterparts.

Business Growth & Innovation

• Supportnew business effortsby contributingtechnical insights and MarTech expertiseto pitches and proposals.
• Identifyorganic growth opportunitieswithin existing client relationships.
• Explorenew tools data platforms and technologiesthat can elevate the agencysMarTech service offerings.

Required Qualifications

Technical Expertise & Content Development

• Handson experiencearchitecting and implementing marketing automation platformsandcrosschannel personalization solutions.
• Strong understanding ofMarTech platforms data solutions (1stparty and 3rdparty) and their integrationinto broader marketing ecosystems.
• Proven ability totranslate complex technical concepts into clear compelling contentfor various audiences.
• Experience utilizing technologies such as Adobe Experience Manager (AEM) Sitecore Drupal WordPress Adobe Commerce (Magneto) Salesforce Shopify Vercel and React.

Consultative ClientFacing Experience

• Demonstrated ability to lead client engagements includingpitches workshops and stakeholder meetings.
• Exceptional ability to craft persuasive strategic presentationsthat clearly convey complex MarTech solutions.
• Confidence to join client meetings on short notice effectively responding to evolving needs with insightful recommendations.
• Strong client service skills with the ability tonavigate highpressure situations think on your feet and pivot quicklywhen necessary.

Leadership & Collaboration

• Experiencementoring and leading teams with a focus oncollaboration and professional development.
• Ability tooversee multiple projects simultaneouslywhile maintaininghighquality content and technical accuracy.
• Skilled inbuilding strong relationshipswith Strategy Media Marketing Science Creative and Production teams.

Communication & DecisionMaking

• Excellent verbal and written communication skills with the ability to explain technical concepts to nontechnical audiences.
• Quick decisionmaking skills with the ability to assess situations rapidly andpivot as neededto ensure success.

NicetoHave Skills

• Experience addressingdata privacy concernsrelated to marketing technology solutions.
• Familiarity withhighscale content creation or automation processes.
• Knowledge of theEMEA marketand its unique challenges/opportunities in marketing technology.
• StrongPOV and experience with AI and applications in MarTech.

Location

This role is based inLondon UK with the expectation of engaging directly with clients acrossEMEAand collaborating with teams inNorth America. The Technical Content Lead will work closely with both regional and global teams to ensurealignment and consistencyin delivering MarTech solutions.

Why Join Us

This is an exciting opportunity to leadtechnical content strategyfor Marketing Technology efforts across EMEA. Youll work withcuttingedge platforms and technologies helping toshape the future of digital marketing. As aTechnical Content Lead youll play a keyclientfacing role while fosteringinnovation and collaboration across teams. Join us to driveimpactful MarTech solutionsforglobal brands all while advancing your career in adynamic entrepreneurial environment.

Critical Mass is an equal opportunity employer.

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs and. We will not use apps such as Facebook Messenger WhatsApp or Google Hangouts for communicating with you. We will never ask you to send us money technology or anything else to work for our company. If you believe you are the victim of a scam please review your local government consumer protections guidance and reach out to them directly.

If U.S. based: Canada based: U.K. based: Costa Rica based: Experience:

Director