Senior Customer Success Manager (f/m/d)
Senior Customer Success Manager (f/m/d)
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1 Vacancy
Job Description
Role Overview:
We are seeking an experienced and passionate Senior Customer Success Manager to join our dynamic team. As the Senior Customer Success Manager you will be a pivotal link between our company and our valued clients in the Automotive and Manufacturing sector ensuring their success in deploying Aleph Alphas software by maximizing the value they receive from our solutions.
Key Responsibilities:
Build and maintain strong longlasting relationships with our clients becoming a trusted advisor and advocate for their needs.
Onboard new clients effectively guiding them through the implementation process and ensuring a smooth transition to our solutions.
Support customers during the solution deployment and activation process. Be the first contact to our customers for their project plans execution steps and desired business value definition.
Understand clients business objectives and tailor our solutions to meet their specific needs providing ongoing guidance and support.
Proactively drive customer retention through identification opportunities for clients to optimize and expand their use of our products and services.
Serve as the primary point of contact for client inquiries issues and escalations working closely with internal teams to address and resolve them in a timely manner.
Develop and deliver regular reports and presentations to clients showcasing the value and impact of our solutions on their business goals.
Collaborate with the sales and product development teams to relay client feedback and contribute to the enhancement of our AI offerings.
Your profile:
Bachelors degree in Business Administration Computer Science or a related field.
Proven experience in a customerfacing role preferably as a Senior Customer Success Manager or similar position within the tech industry.
Experience in managing complex customer projects with large hightouch and techtouch customers.
Strong understanding of artificial intelligence and data engineering concepts and applications.
Exceptional communication interpersonal and negotiation skills.
Ability to multitask prioritize and manage time effectively in a fastpaced environment.
Demonstrated track record of driving customer success and satisfaction.
Fluency in English is required. German is beneficial.
What you can expect from us:
Become part of an AI revolution!
30 days of paid vacation
Access to a variety of fitness & wellness offerings via Wellhub
Substantially subsidized company pension plan for your future security
Subsidized Germanywide transportation ticket
Budget for additional technical equipment
Regular team events to stay connected
Flexible working hours for better worklife balance and hybrid working model
Virtual Stock Option Plan
Required Experience:
Manager
Employment Type
Full-Time
