FLEX Manager Loyalty Program Risk
FLEX Manager Loyalty Program Risk
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
The Manager Loyalty Program Risk supports the broader Loyalty Program Risk team which is tasked with ensuring the integrity of the Loyalty program and mitigating financial fraud loss. This role focuses on safeguarding the integrity of theLoyalty and Marriott Gift Card programsby identifying preventing and remediating fraudulent activities.
The manager will support workload allocation process enhancement customer reported fraud loyalty partnership fraud member abuse escalations and overall reporting.
Proactive collaboration with leaders acrossMarriott disciplines including Internal Audit Legal Risk Management Customer Care Operations Finance and GT (Global Technology) is the role engages with a growing list ofBonvoy partners such as airlines bank partners and online commerce platforms.
The team leads efforts to establish and continuously evaluatefraud identification processes. This involves developing protocols to detect and prevent fraudulent behavior. DocumentedStandard Operating Procedures (SOPs)guide the teams actions ensuring consistency and effectiveness.
EXPECTED CONTRIBUTIONS
Contributions
Support key initiative and project workstreams that minimize financial loss and mitigate fraud including among other programs account security enhancements that require critical thinking and collaboration with internal partners in technology security digital and loyalty.
Manage workload assignment and effectiveness.
Manage inbound caseload supporting Marriott Gift Card fraud.
Support Member abuse caseload documentation and remediation.
Manage and mitigate loyalty program risk related to external partnerships.
Establish and enhance repeatable and scalable processes and proper system controls and guardrails.
Reinforce and foster the evolution of Member reporting processes and protocols including portal and other channels.
Manage continuous evaluation of team processes as well as controls in place to monitor and mitigate program abuse in support of the evolution and growth of the Loyalty program and risk environment.
The pay range for this position is $35.48 to $56.92 per hour.
Washington Applicants Only: Employees will accrue 0.0334 PTO balance for every hour worked and eligible to receive minimum of 9 holidays annually.
FLEX opportunities offer coverage for medical dental vision health care flexible spending account dependent care flexible spending account life insurance disability insurance accident insurance adoption expense reimbursements paid parental leave 401(k) plan stock purchase plan discounts at Marriott properties commuter benefits employee assistance plan and childcare discounts. Benefits are subject to terms and conditions which may include rules regarding eligibility enrollment waiting period contribution benefit limits election changes benefit exclusions and others.
Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquartersbased positions are considered hybrid for candidates within a commuting distance to Bethesda MD; candidates outside of commuting distance to Bethesda MD will be considered for Remote positions.
The application deadline for this position is 15 days after the date of this posting May 12 2025.
Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive peoplefirst are committed to nondiscrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.
Required Experience:
Manager
Employment Type
Full-Time
