Care Account Operations Advisor
Care Account Operations Advisor
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Job Description
Toast is driven by building the restaurant platform that helps restaurants adapt take control and get back to what they do best: building the businesses they love.
Account Operations Advisors play an integral role in scaling Toasts rapidly growing business by providing account maintenance quality assurance of sensitive financial and tax information supporting both our external customers and internal Sales and Customer Success teams. The success of the Account Operations team directly impacts the customer experience and satisfaction.
This is a HYBRID opening with 23 days a week in the office required.
About this roll* (Responsibilities)
- Become an expert in customer facing processes while delivering outstanding customer service via outbound phone calls chat and email.
- Manage a case queue and provide answers to questions regarding contracts accounts and tax details.
- Partner crossfunctionally with Sales Onboarding Billing Payments and Finance teams throughout a customers lifecycle to provide highquality operational support.
- Continually identify opportunities to improve productivity for our team and our stakeholders.
- Demonstrate excellent attention to detail doublecheck the accuracy of information and inputs in order to minimize onboarding and processing errors.
- Additional adhoc responsibilities as assigned.
Do you have the right ingredients* (Requirements)
- 2 years of customer service experience in the escalations space
- Experience processing changes to customer accounts highly desired
- Extreme attention to detail and meticulous organization
- Strong technical aptitude
- Excellent written and verbal communication skills
- Confidence prioritizing and making time sensitive decisions in a fastpaced environment
- Excellent time management and strong sense of urgency
- Relentless problemsolver
- Prior experience with Salesforce or other CRM tool is a plus
Our Spread of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract retain and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters changing needs. Learn more about our benefits at puns encouraged but not required
The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary our total rewards components include cash compensation (overtime bonus/commissions if eligible) benefits and equity (if eligible).
Diversity Equity and Inclusion is Baked into our Recipe for Success
At Toast our employees are our secret ingredientwhen they thrive we restaurant industry is one of the most diverse and we embrace that diversity with authenticity inclusivity respect and humility. By embedding these principles into our culture and design we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters inperson collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally check out: today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process please contact .
Required Experience:
Unclear Seniority
Employment Type
Advisor
