Director of Operations

Are you a systemsminded leader who thrives on bringing structure clarity and accountability to growing organizations

Do you see operational gaps not as problems but as opportunities to build smarter processes that scale

Are you the kind of strategist who can turn a highlevel vision into measurable KPIs streamlined workflows and empowered teams

Is your leadership style grounded in execution with a knack for aligning people platforms and processes to achieve firmwide goals

Final question: When faced with a challenge do you get excited or run away

** IMPORTANT: TO APPLY **

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Gordon Law Group isnt just another law firm its a trusted legal partner for individuals families and businesses seeking clarity and protection across estate planning business law and entertainment law. With decades of experience and a collaborative team approach the firm is committed to helping clients navigate complex legal landscapes and secure their legacies.

Led by a team of dedicated attorneys Gordon Law Group offers personalized legal strategies tailored to each clients unique needs. Whether its drafting comprehensive estate plans advising on business transactions or providing counsel in the entertainment industry the firm stands out for its commitment to excellence integrity and clientfocused service.

To support our continued growth and elevate our internal operations were seeking a Director of Operations. As the strategic engine behind Gordon Law Group this role is essential to building the systems structure and accountability that drive the firm forward. Reporting directly to firm leadership the Director of Operations will bring clarity to our processes empower our team across multiple locations and ensure that our legal and administrative functions operate at peak efficiency.

The impact of this role wont just be felt internally it will shape the client experience and position the firm for longterm success.

What youll do:

• SOP Creation & Implementation: Implement and enforce SOPs to standardize operations across all locations. Conduct audits to assess systems identify gaps and recommend improvements. Establish recurring checkins with leadership to ensure alignment. Build scalable frameworks to support firm growth.
• KPI Development & Performance Tracking: Develop track and report on KPIs to drive accountability and performance. Identify key operational metrics across departments. Use data to guide decisions monitor trends and optimize outcomes.
• Marketing & Intake Efficiency: Collaborate with leadership to execute marketing initiatives and improve ROI. Optimize intake workflows and followup systems to boost conversions. Align teams through shared SOPs and seamless client handoffs.
• Onboarding & Team Enablement: Design onboarding processes to speed up new hire rampup. Implement evaluation and promotion frameworks. Support role clarity training consistency and crossfunctional collaboration to improve retention.
• Financial Oversight & Forecasting: Manage receivables and support financial tracking and planning. Lead forecasting to inform decisions. Oversee vendor contracts and implement systems for cash flow budgeting and collections. Assess profitability by service area.
• Technology & Systems Management: Oversee usability of Lawmatics Clio and other tools. Ensure smooth implementation and staff adoption. Improve systems through automation training and ongoing optimization.
• Project Management:Lead highimpact projects aimed at enhancing client service and overall profitability. Monitor project outcomes to ensure ROI and oversee implementation followup to ensure successful execution.

What were looking for:

• Experience: 35 years in an operations leadership role within a fastpaced professional services environment (legal medical financial etc.) with a strong foundation in systembuilding process implementation and team management.
• Operations Leadership: Proven ability to lead firmwide operational improvements by designing implementing and enforcing SOPs that bring structure consistency and scalability across multiple locations.
• Strategic Thinking: Ability to assess complex challenges anticipate issues and develop solutions that drive firmwide performance. Skilled at turning highlevel goals into actionable efficient strategies.
• KPI & Performance Management:Experience developing and managing performance metrics that provide visibility into key operational functionssuch as intake receivables and staffingwhile using data to inform decisionmaking and drive accountability.
• Team Development:A track record of building onboarding systems evaluation processes and promotion pathways that foster clarity growth and retention across teams in a highperformance environment.
• Marketing Collaboration:Ability to partner closely with firm leadership to support marketing initiatives oversee execution and evaluate impact through performance metrics and ROI tracking.
• Financial Acumen:Skilled in overseeing receivables assisting with forecasting and building reporting systems that enhance financial clarity and support informed strategic planning.
• TechSavviness:Comfortable learning managing and improving legal operations software such as Lawmatics and Clio with a focus on driving adoption usability and continuous improvement through training and support.

Why you should work here:

• Shape the Future of the Firm: Play a central role in building systems and processes that fuel growth and longterm success. You wont just manage youll architect the operational foundation across three locations.
• Make an Immediate Impact: Step into a firm ready for structure and accountability. From day one your leadership will influence how the team operates how success is measured and how new hires are onboarded.
• Work Closely with Visionary Leaders: Collaborate with leaders who are clear on the firms mission and need a strong implementor to bring it to life. If you thrive on turning vision into execution this is your seat at the table.
• Career Growth & Autonomy: This is a true leadership role with room to grow. Youll shape systems strategy and team development and propose your own incentive structure after 90 days.
• Work/Life Balance & Flexibility: The firm offers PTO holiday pay and a flexible culture that supports balance without sacrificing performance.
• Be Part of a Team That Cares: Join a small collaborative team where each person matters and the shared focus is on serving clients well and working smarter together.

Additional perks:

• Health Dental & Vision Coverage: Comprehensive insurance options are available for fulltime employees giving you the flexibility to opt in based on your needs.
• Paid Time Off: The firm offers a structured PTO plan that increases with tenure plus paid holidays throughout the year to support work/life balance.
• Incentive Potential: After your initial onboarding period youll have the opportunity to propose a performancebased incentive structure tailored to your role.
• 401(k) Planning: The firm is in the process of rolling out a 401(k) plan with this role positioned to support and help shape that implementation.
• Firm Flexibility: While the team values accountability and onsite collaboration the firm maintains a flexible understanding culture that prioritizes trust and professional respect.

If youre looking for a role where you can coast this isnt it. We move fast think big and expect excellence. Building something meaningful takes drive focus and followthrough and were all in. Were not looking for average. Were building a firm that lasts.