Customer Success Engineer Tier 1
Customer Success Engineer Tier 1
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Salary Not Disclosed
1 Vacancy
Job Description
Role Purpose
Location Ruddington Nottinghamshire
Level Support
Role
Department Customer
Working Pattern Hybrid (three days a week in the head office)
Benefits Benefits at Ideagen
DEI DEI strategy
We are seeking an enthusiastic Customer Success Engineer Tier 1 to be the first point of contact for our valued customers! In this vital role you will provide initial support and guidance ensuring that our clients successfully leverage our products and services. If you are a problemsolver with a passion for helping others this is the perfect opportunity for you to shine!
Responsibilities
First point of contact: Serve as the initial touchpoint for customer inquiries and issues providing prompt and effective troubleshooting.
Ticket management:Log and track customer issues using our ticketing system ensuring a smooth flow of communication.
Information gathering: Collect detailed information from customers to accurately assess and understand their challenges.
Resolution and escalation: Tackle basic technical issues efficiently or escalate complex cases to higherlevel support when necessary.
Feedback and followup: Keep customers informed about the resolution of their queries and ensure their satisfaction with the solutions provided.
Skills and Experience
Craft clear and concise email/chat responses that convey understanding.
Tune in to customer needs and concerns with empathy.
Develop indepth understanding of our products/services to assist effectively.
Comfortable using ticketing systems and customer support tools.
Assess problems logically and formulate effective solutions.
Relate to customer feelings and provide compassionate support.
Manage multiple tasks efficiently and effectively.
Handle queries swiftly while maintaining highquality stand
About Ideagen
If your application meets the requirements for this role our Talent Acquisition team will be in touch to guide you through the next steps.
To ensure a flexible and inclusive process please let us know if you require any reasonable adjustments by contacting us at. All matters will be treated with strict confidence.
At Ideagen we value the importance of worklife balance and welcome candidates seeking flexible arrangements. If this is something you are interested in please let us know during the application process. Enhance your career and make the world a safer place!
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Employment Type
Unclear
