Technical Support Representative
Technical Support Representative
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Salary Not Disclosed
1 Vacancy
Job Description
JOB SUMMARY
The Technical Support Representative plays a critical role in ensuring our CHN Staff have a positive experience with CHNs Health Information Technology products and services. The Technical Support Representative will be responsible for assisting senior IT support staff with end user device deployment and customers with technical issues troubleshooting problems while providing excellent customer service. This is an entrylevel position ideal for individuals with a passion for technology and a desire to grow their skills in a dynamic and supportive environment.
ESSENTIAL FUNCTIONS
Customer Support: Respond to customer inquiries promptly and professionally via email phone and service desk application. Troubleshoot and resolve technical issues related to our products or services. Provide clear and concise explanations to customers regarding their concerns or questions.
Technical Assistance: Assist senior support staff with installation configuration and deployment of CHN software or hardware. Collaborate with senior support staff to escalate complex issues when necessary. Keep uptodate with product knowledge and updates to provide accurate assistance.
Documentation and Reporting: Document customer interactions issues and resolutions accurately in the Service Desk Application. Collaborate with the team to identify common issues and contribute to the creation of knowledge base articles and FAQs.
Customer Feedback: Gather customer feedback and suggestions to help improve our products and services. Advocate for the customer by providing insights to product development teams.
Team Collaboration: Work closely with the Technical Support team to share knowledge and best practices. Attend regular training sessions to enhance technical skills and product knowledge. Participate in IT meetings.
SHARED VALUES
Service: We serve with compassion and understanding.
Teamwork: We are one team each one of us makes a difference.
Curiosity: We promote learning.
Integrity: We live by honesty trust and doing the right thing by our organizational values.
MINIMUM JOB REQUIREMENTS
Education & Experience
- High school diploma or equivalent is required; some college coursework in a related field is a plus.
Required Knowledge Skills & Abilities
- Strong passion for technology and a willingness to learn.
- Excellent communication skills both written and verbal.
- Customercentric attitude with a commitment to delivering outstanding customer service.
- Basic troubleshooting skills and the ability to follow technical instructions.
- Team player with a positive and adaptable attitude.
- Drivers license to support different locations.
PHYSICAL REQUIREMENTS
Physical Demands
Onthejob time is spent in the following physical activities:
None of the time: Taste or Smell
Up to 1/3 of the time: Stand Push Pull Stoop kneel crouch or crawl stand walk
From 1/3 to 1/2 of the time: None
Up 2/3 of the time and more: Sit talk or hear Use hands
This job requires that weight be lifted or force be exerted as follows:
None of the time: Up to or more than 100 pounds
Up to 1/3 of the time: None
From 1/3 to 1/2 of the time: Up to 50 pounds
Up to 2/3 of the time and more: None
This job has special vision requirements as follows:
Close distance peripheral depth perception and the ability to adjust focus.
Work Environment
This job requires exposure to the following environmental conditions:
None of the time: We humid conditions Work near moving mechanical parts Fumes or airborne particles Toxic or caustic chemicals Extreme cold Extreme heat Risk of Electrical shock work with explosives risk of radiation vibration
Up to 1/3 of the time: Outdoor weather conditions
From 1/3 to 1/2 of the time: No requirement
The typical noise level for the work environment is quiet to moderate noise.
Hearing requirements: ability to hear instructions ability to hear alarms on equipment.
This job requires the following repetitive motion actions:
0 hours: No requirement
From 1 2 hours per day: Repetitive use of foot control
From 34 hours per day: Grasping firm/heavy Fine dexterity
From 56 hours per day: Grasping simple/light
From 7 hours per day: Repetitive use of hands
Required Experience:
Unclear Seniority
Employment Type
Full-Time
