IT Engineer I
IT Engineer I
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USD 65000 - 85000
1 Vacancy
Job Description
Job description
As a leading technology services provider in Colorado Go West IT is the trusted guide to the digital frontier. Our mission is to help companies benefit from technology by expertly guiding them to opportunities and protecting them from harm. We do this by providing a team of trusted guides with the knowledge skills and expertise needed to navigate this constantly changing landscape. Our entire team is continually building their knowledge base keeping us ahead of the technology curve and helping us succeed at our mission.
The IT Engineer acts as a technical guide for Go West IT clients playing an instrumental role in delivering comprehensive IT services and support for end users. In collaboration with all internal teams the IT Engineer engages on escalated break/fix support requests provides remote and onsite presence in support of client initiatives and assists the technical team with project implementation. Reporting to a Managing Engineer they apply critical thinking impeccable organization and a proactive approach to identify troubleshoot and solve complex technical problems.
What you can expect from us:
Opportunity to be an integral part of an organization and engineering team that is on the forefront of technical innovation known for extraordinary results
A fastpaced environment where each day brings different challenges/opportunities and exposure to the latest business technologies
Educational Assistance/Expense Reimbursement Programs available to help you pursue opportunities that advance your professional career
Fun companypaid events
An Employee Recognition & Rewards program
A flexible schedule with hybrid options to work remotely 23 days per week
A vastly distributed oncall rotation to allow for worklife integration
Fulltime position with a competitive salary range of $65000$85000 comprehensive benefits that include paid time off medical dental vision life disability public transit and 401K with generous matching
What we will expect from you:
Consistent demonstration of Go West Core Values: Caring Constant Improvement Critical Thinking Execution and Willingness
Participation and engagement in weekly meetings to discuss issues review key performance indicators and drive progress on quarterly objectives
Previous technical experience with systems/network administration infrastructure design or consultation and enduser troubleshooting with an understanding of the pace and demands associated with the industry
Professional solutionminded and friendly demeanor with a strength in building strong business relationships internally and externally through excellent listening written and verbal communication skills
Detailfocused personality with a penchant for organization documentation and appreciation of processes
Deeply caring about delivering the best possible services a commitment to extraordinary effort yet appreciating flexibility and the support of a team that freely shares knowledge and professional opinions
Ability to learn quickly with a love of taking on new challenges
Ability to prioritize pivot and systematically address the needs of Go Wests clients
What you will be doing:
Daily interaction with multiple customers to troubleshoot plan and implement IT solutions onsite at their office and/or remotely from our Greenwood Village office
Escalation triage and ticket management with Service Desk and other Engineering teams for optimal SLA delivery
Systems network and cloud platform design collaboration and implementation
Hardware configuration optimization maintenance and support
Network systems implementation optimization maintenance and support
Windows Server deployment and management
Active Directory/Azure AD/MDM design collaboration and policy management
Backup and BCDR strategy collaboration implementation and execution
Business/user technology and application troubleshooting
Internet service email and hosting setup or troubleshooting
Thorough documentation of customer environments processes and credentials
Regular security and health audits of customer business technology
Submission of timely thorough and accurate billable labor entries for invoicing
Opportunities to be involved with and support ongoing customer projects
Other duties as assigned by the Managing Engineer
Job requirements
Qualifications we require from you:
2 or 4year degree or equivalent experience in information systems or similar field and/or applicable industry certifications
Minimum 3 years of experience in previous IT role (i.e. Helpdesk/Desktop Technician or Engineer)
Authorization to work in the United States
Preferred skills from you:
Proficiency in the following:
Windows Server (Onpremise cloud and virtual)
Active Directory Azure AD Group Policy or Intune/MDM Management
Microsoft 365 SharePoint Exchange Azure Resources WVD and Teams
Network Switches Routing and Policy Management (i.e. Cisco HP etc.)
Firewalls (i.e. FortiGate Cisco SonicWall or Palo Alto)
Security (i.e. Microsoft Security and Compliance Center)
Consulting/Customer Communication
System Administration
Encouraged but not required:
Experience with Linux Mac SQL administration or telephony
Industry Certifications (i.e. CompTIA Network/Security AZ104 etc.)
All done!
Your application has been successfully submitted!
Employment Type
Full-Time
