Sr. Manager Platform and System, Global Customer Engagement Training
Sr. Manager Platform and System, Global Customer Engagement Training
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 108700 - 181100
1 Vacancy
Job Description
ROLE SUMMARY:
As a part of the Purpose Blueprint 2.0s Execution Makes the Difference we have an aspiration to develop worldclass training for commercial customerfacing colleagues and leaders via the new Global Customer Engagement Training (GCET) organization. The GCET organization is built to meet commercial customerfacing learners where they are by deploying innovative multimodal approaches to deliver best in class learning content that spans roles brands and topics.
The Platform & System Specialist will plan execute and ensure platform and technical solutions are understood coordinated and executed within the GCET learning technology (Degreed Axonify etc.) and broader system portfolio. Reporting to the Learning Effectiveness Lead the role will work within the broader GCET Platform and System group work closely with Pfizer Digital the GCET training team and other key crossfunctional stakeholders to ensure technical solutions that deliver successful training campaigns and elevate the learning and career experience for customer facing colleagues and their leaders.
ROLE RESPONSIBILITES:
Technical Solution Development:
- Serves as a priority platform lead in the Learning Effectiveness team responsible for the execution and management of assigned learning systems and solutions that optimize learning outcomes and enhance the overall training experience
- Support the evaluation and selection of technologies in accordance with the technology strategy
- Review results of technology evaluation
- Make recommendations to leadership on technology investments/enhancements
- Facilitate implementation change management and adoption projects for new technologies
- Carry out functional testing and validation to ensure technology works as required
Multimodal Ecosystem Implementation and Support
- Based on business requirements and broader GCET strategic roadmap develop endtoend user interactions with technology that promotes a userfriendly interactive learner experience
- Inform and establish key reporting and effectiveness frameworks for markets.
- Extend the current operational model to support new technical and operational capabilities for flawless execution and operational support for prioritized markets
- Track and solve tier 1 technical problems and business issues
- Advise learning design/development teams on how to best embed technology in learning
Continuous Improvement
- Establish and maintain a framework for continuous improvement of technical solutions regularly assessing their effectiveness and making necessary adjustments.
- Carry out requirements gathering and analysis for new technology
- Develop evaluation criteria
- Document and finalize / modify evaluation criteria per discussion with Multimodal Lead
- Document results
- Stay abreast of market development and establish best practices to guide and inform the global technical solutions.
- Stay current on new technology platforms trends and techniques and recommend innovative solutions
Stakeholder Collaboration
- Act as a key platform & system liaison and subject matter expert for the training department and key crossfunctional stakeholders ensuring clear communication and alignment on technical solutions.
- Facilitate collaboration with subject matter experts instructional designers and other stakeholders to ensure the successful execution of technical solutions.
- Identify opportunities to standardize streamline or automate manual and administrative tasks
Training Optimization
- Utilize data and feedback to optimize technical solutions tailoring them to meet the diverse needs of learners.
- Coordinate with Learning Effectiveness analytics and measures lead to develop and maintain metrics to evaluate the success of technical solutions providing regular reports to senior leadership.
- Collaborate with stakeholders to identify and prioritize enterprise technology needs for training
BASIC QUALIFICATIONS:
- 6 years of relevant experience as a learning technology or platform administrator or related experience
- Knowledge of how to curate content adaptive learning technologies and integration capabilities through xAPI and SCORM
- Background in instructional design or information technology
- Excellent problemsolving skills and attention to detail.
- Strong written and verbal communication skills with the ability to effectively communicate complex findings to technical and nontechnical stakeholders.
- Effectively translate business needs into data analysis requirements.
- Ability to work independently and collaborate effectively within a team.
- Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers develop and coach others oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.
NONSTANDARD WORK SCHEDULE TRAVEL OR ENVIRONMENT REQUIREMENTS
- Occasional travel for team and customer meetings.
Last Day to Apply: May 21 2025
Work Location Assignment:Hybrid
The annual base salary for this position ranges from $120800.00 to $201400.00.* In addition this position is eligible for participation in Pfizers Global Performance Plan with a bonus target of 17.5% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of lifes moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution paid vacation holiday and personal days paid caregiver/parental and medical leave and health benefits to include medical prescription drug dental and vision coverage. Learn more at Pfizer Candidate Site U.S. Benefits (). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa FL or any location outside of the United States.* The annual base salary for this position in Tampa FL ranges from $108700.00 to $181100.00.Relocation assistance may be available based on business needs and/or eligibility.
Sunshine Act
Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care providers name address and the type of payments or other value received generally for public disclosure. Subject to further legal review and statutory or regulatory clarification which Pfizer intends to pursue reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse your name address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter please do not hesitate to contact your Talent Acquisition representative.
EEO & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race color religion sex sexual orientation age gender identity or gender expression national origin disability or veteran status. Pfizer also complies with all applicable national state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an EVerify employer. This position requires permanent work authorization in the United States.
Required Experience:
Exec
Employment Type
Full-Time
