Travel Customer Services Consultant
Travel Customer Services Consultant
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Job Description
Job Description
Travel Customer Services Consultant required on a part time basis working 22.5 hours a week for the UKs leading largest and most established specialist travel company within staycation and holiday rentals based in their Keswick Operations Office. Working as a Property Assistant ensuring guest experience offers excellent quality and service through managing relationships with suppliers such as housekeepers and cleaners plus other 3rd party suppliers.
What will I be doing as a Travel Customer Services Consultant:
- Youll be Reporting to the Regional Operations Manager youll ensure properties meet their high cleanliness standards working with thirdparty cleaning teams to create outstanding guest experiences.
- Youll play a key part in maintaining operational excellence across their portfolio in and around Keswick.
- This role is perfect for someone who thrives in a handson fastpaced environment and enjoys building strong local teams that deliver exceptional service.
- Manage and support a team of thirdparty cleaners
- Set and maintain high cleaning standards across properties and ensuring cleaners are appropriately trained.
- Ensuring guest feedback on cleanliness is addressed appropriately.
- Liaise with property owners to suggest improvements
- Ensuring there is an appropriate supply of cleaners for both present and future needs.
- Use data to drive quality efficiency and cost improvements
Benefits of the Travel Customer Services Consultant role :
- 1294 per hour
- Working 22.5 hours a week 9am 5pm Mon Sat You must be able to work Saturdays.
- 25 days holidays plus bank holidays pro rated.
- Casual dress.
- Access to travel discounts for you friends and family
- Perkbox membership enjoy shopping perks discounts & treats
- The company invest in your career growth with ample opportunities for development across Europe.
- Support via MetLife for personal wellbein
- Long service rewards and referafriend bonuses
What do I need to apply for the Travel Customer Services Consultant role :
- Ideally you will have experience of working within a customer services housekeeping or cleaning role however we will consider individuals that are looking for their first career opportunity within the travel & tourism industry.
- A full clean UK driving licence
- High attention to detail and a passion for quality
- Proactive and adaptable with a creative approach to problemsolving
- Confident using data to inform decisions
Interested
For more information about this Travel Customer Service Consultant role and to find out more about this leading cottage and holiday let company we are recruiting for in Keswick please apply ASAP.
Required Experience:
Contract
Employment Type
Full-Time
