Director, Merchant Services North America_USA

Location: Remote Open to candidates anywhere in the U.S.

Company Overview

Paystone is a leading payments company focused on delivering innovative and scalable solutions to merchants across North America. With an established and mature ISO channel in Canada we are expanding our footprint into the United States. As part of this growth we are seeking a dynamic and resultsdriven Director to lead our growing Canadian ISO channel and the development and expansion of our USbased ISO channel.

Role Summary

Starting Salary: $100000 USD

The Director Merchant Services North America will play a pivotal role in driving Paystones strategic expansion into the US market with a primary focus on identifying recruiting and onboarding Independent Sales Organizations (ISOs) in the US. You will be responsible for ensuring the success of Paystones payment solutions in this key market collaborating with ISOs to create growth programs and providing operational support to drive scalable revenue targets.

In addition to your focus on US expansion you will also provide leadership and oversight to Paystones Canadian external sales channel. This includes managing a team consisting of a Sales Manager and a network of outstanding ISOs. You will work to ensure alignment with overall company objectives providing guidance and support to foster continued success and growth within the Canadian market.

As a key member of the leadership team you will work closely with crossfunctional teams to align efforts support strategic initiatives and exceed performance goals across both markets.

Role Responsibilities

• Leadership of the Canadian Business:
  • Lead the Canadian business unit fostering a highperformance team culture while driving the achievement of organizational targets and KPIs.
  • Manage a direct report and collaborate effectively with thirdparty Independent Sales Organizations (ISOs) to enhance market reach optimize sales performance and ensure alignment with strategic goals.
  • Develop and execute a strategic plan to expand market share strengthen client relationships and ensure consistent growth in the Canadian market.
• Lead US Expansion Efforts:
  • Identify and recruit new USbased ISOs to expand Paystones presence in the market.
  • Cultivate and maintain strong longterm relationships with new and existing ISO partners aligning business objectives to ensure mutual success and growth.
  • Develop a deep understanding of the needs and challenges of ISOs in the US payments landscape to tailor solutions that drive partner success.
• Program and Initiative Development:
  • Design and implement strategic programs marketing initiatives and sales enablement tools to accelerate revenue growth and scale the ISO channel.
  • Collaborate with ISOs to identify comarketing training and sales opportunities that enhance partner performance and deepen engagement.
• Onboarding and Training:
  • Lead the onboarding process for existing and new ISO partners ensuring they are fully trained and equipped to sell and support Paystones payment solutions.
  • Develop training materials tools and resources to enable ISOs to become selfsufficient and productive quickly.
• Quota Management:
  • Own and manage a revenue quota for your assigned Canadian and US ISO partners developing detailed plans to exceed quota targets and achieve sustainable growth.
  • Track ISO performance analyze results and provide insights to optimize sales strategies and improve performance.
• Market and Competitive Intelligence:
  • Monitor market trends competitor activity and industry developments in the US payments space.
  • Share insights with internal teams to adjust strategies adapt to changing market conditions and optimize partner offerings.
• Crossfunctional Collaboration:
  • Collaborate with internal teams (Sales Marketing Product Support) to ensure alignment of efforts and resources in support of the ISO channel objectives.
  • Coordinate with teams to create customized solutions for key ISO partners and ensure smooth execution of strategic initiatives.
• Reporting and Analysis:
  • Track performance against targets providing regular reports and analysis to leadership and key stakeholders.
  • Use data to assess performance identify opportunities for improvement and recommend adjustments to strategies and tactics.

Required Qualifications & Experience

• Bachelors degree in Business Administration Finance Sales Marketing or a related field (MBA is a plus).
• 5 years of experience in the payments industry fintech or a related field focusing on Independent Sales Organizations (ISOs) merchant services or channel sales.
• Proven experience in ISO recruitment relationship management and channel development particularly in the US market.
• Strong understanding of the US and Canada payments landscape market trends and competitor insights.
• Strong leadership experience with a track record of managing teams and external partners to drive business growth.
• Experience managing sales quotas and revenue targets with a history of exceeding expectations.
• Ability to work crossfunctionally with Sales Marketing Product and Support teams to drive strategic initiatives.
• Strong analytical and problemsolving skills with the ability to leverage data to drive decisionmaking and optimize sales strategies.
• Excellent communication skills both verbal and written to effectively engage stakeholders at all levels.
• Willingness to travel as needed to build and maintain relationships with ISOs across North America.

Perks & Benefits

• Compensation tied to market data
• We reward for contribution
• Everyone gets equity
• Flexible Timeoff
• Were committed to career development
• Work from home

Our Mission

By joining Paystone you are joining a team that is futurefocused and driven by our mission of creating Customer Driven Growth.

By helping our clients create better experiences for their customers and in turn motivating their happy customers to share their experiences with others our platform creates the momentum for our clients to gain more happy customers. In other words we win when our customers do.

Curious
Good! We want all the curiosity we can muster. Innovation stems from observation and questioning so be eager be innovative and be ready to raise the bar.

Come check us out!!