Associate Director - IT Business Partner – Americas Customer Operations and Last Mile

Job Title:

About the Role:

At AstraZeneca we are at the groundbreaking of science committed to weaving innovation into every aspect of our work. As the Associate Director IT Business Partner for Customer Operations and Last Mile you will strategically influence the future of supply chain management. This is a unique opportunity for a visionary leader to spearhead technological transformation within a global patientfocused organization.

Key Responsibilities:

• Strategic Leadership: Define and implement an ambitious strategy for achieving zerotouch order management by applying advanced tools such as Esker SAP and AI. Lead transformative projects that drive efficiency and precision in order processing and distribution.
• Customer Experience Excellence: Implement ground breaking initiatives that optimize endtoend patient order visibility and streamline processes across our supply chain network ensuring timely and effective delivery and ease of interactions.
• Innovation Pioneer: Apply your expertise in new technologies like AI and Agentic AI to foster innovation and operational improvements. Champion new ideas that align with strategic business goals and patient satisfaction.
• Collaborative Leadership: Work collaboratively with warehouse and Last mile distribution teams to redesign delivery processes. Lead all aspects of efforts that boost reliability and performance metrics reinforcing our dedication to excellence.
• PatientCentric Advocacy: Drive initiatives that improve patient experience ensuring that every decision reflects our dedication to patient wellbeing and happiness. Engage with collaborators to incorporate feedback into continuous improvement efforts.
• CrossFunctional Partnership: Cultivate and maintain positive relationships with key collaborators across various departments including operations and finance. Collaborate on technology roadmaps that support strategic enterprise objectives.

Essential Qualifications:

• Bachelors degree
• Minimum 10 years of experience
• Demonstrated experience of success in IT Operations or Supply Chain leadership roles with a track record of delivering largescale enterprisewide systems implementations.
• Technical Mastery: Proficiency with ERP systems such as SAP. Knowledge of the Call Center technology and relevant performance metrics. Familiarity with EDI technology and relevant experience with AI/ML.
• Leadership Prowess: Proven ability to lead and nurture highperformance teams. Adept at navigating complex projects with strategic vision and operational acuity.
• Communication Excellence: Outstanding communication skills with the ability to influence and engage diverse business collaborators across all levels of the organization effectively.
• Analytical Insight: Outstanding analytical competence to interpret complex data sets draw insights and drive informed decisionmaking.

Preferred Leadership Attributes:

• Bachelors Degree in Information Technology Supply Chain Management or a related field. An advanced degree (MBA or Masters) is strongly preferred reflecting outstanding analytical and leadership capabilities.
• Innovative Visionary: A strategic problem solver with a relentless pursuit of improvement through innovative solutions and technological advancements.
• Global Strategist: Prepared to travel and flourish in a diverse multicultural environment. Experienced in guiding critical initiatives across international landscapes.

Our OnSite Hybrid Policy:

When we put unexpected teams in the same room we unleash bold thinking with the power to inspire lifechanging medicines. Inperson working gives us the platform we need to connect work at pace and challenge perceptions. Thats why we work on average a minimum of three days per week from the office. But that doesnt mean were not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

Our Total Compensation Package:

The annual base pay (or hourly rate of compensation) for this position ranges from $125366 to $188048. Hourly and salaried nonexempt employees will also be paid overtime pay when working qualifying overtime hours. Base pay offered may vary depending on multiple individualized factors including market location jobrelated knowledge skills and experience. In addition our positions offer a shortterm incentive bonus opportunity; eligibility to participate in our equitybased longterm incentive program (salaried roles) to receive a retirement contribution (hourly roles) and commission payment eligibility (sales roles). Benefits offered included a qualified retirement program 401(k) plan; paid vacation and holidays; paid leaves; and health benefits including medical prescription drug dental and vision coverage in accordance with the terms and conditions of the applicable plans. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired employee will be in an atwill position and the Company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time including for reasons related to individual performance Company or individual department/team performance and market factors.

Join AstraZeneca where innovation meets impact and leadership drives transformative change. If you are an industry leader ready to craft the future of supply chain excellence and patient care we invite you to bring your expertise and vision to our dynamic team.

Date Posted

13May2025

Closing Date

03Jun2025Alexion is proud to be an Equal Employment Opportunity and Affirmative Action employer. We are committed to fostering a culture of belonging where every single person can belong because of their uniqueness. The Company will not make decisions about employment training compensation promotion and other terms and conditions of employment based on race color religion creed or lack thereof sex sexual orientation age ancestry national origin ethnicity citizenship status marital status pregnancy (including childbirth breastfeeding or related medical conditions) parental status (including adoption or surrogacy) military status protected veteran status disability medical condition gender identity or expression genetic information mental illness or other characteristics protected by law. Alexion provides reasonable accommodations to meet the needs of candidates and employees. To begin an interactive dialogue with Alexion regarding an accommodation please contact Alexion participates in EVerify.