Device Support Technician III
Device Support Technician III
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Job Description
We are so glad you are interested in joining Sutter Health!
Organization:
SHSOSutter Health System Office Santa BarbaraPosition Overview:
Provides expert problem resolution analysis specifications configurations coordination testing and installation of end user devices and local area networks (LANs). Develops end user device system standards that are: secure robust costeffective and meet the functional needs of Sutter Health. Provides maintenance asset control and adherence to departmental and system policy directives while maintaining the highest level of data security. Serves as an expert resource in all desktop support needs. Assists with the development of policies and standards related to the activities associated with end user devices. Provides advanced level of training to team monitors technical procedure for adherence and provides analysis and suggestions for constant service improvement.Job Description:
EDUCATION:
Equivalent experience will be accepted in lieu of the required degree or diploma.
Associates in Computer Science Information Technology or related field
TYPICAL EXPERIENCE:
2 years recent relevant experience
SKILLS AND KNOWLEDGE:
Expert knowledge of device related technical support within a major organization installation.
Advanced knowledge of programming design and structured development techniques and analysis.
Proficient in active directory and associated file systems.
Expert in Microsoft and Macintosh system administration tools.
Expert technical knowledge of installing upgrading and maintaining computer/mobile devices and associated peripheral equipment in a large corporate environment and basic network administration.
Proficient in system administration tools.
Customer service skills in dealing with technology related issues and different levels of employees to include health care. Advanced knowledge in deescalating high level situations.
Verbal and writing skills to effectively communicate with diverse groups such as: executives managers and subject matter experts.
Set priorities which accurately reflect the relative importance of job responsibilities and prioritize assignments to complete work in a timely manner.
Ability to analyze information problems situations practices or procedures in order to identify relevant concerns and factors. Ability to validate and submit knowledge base updates and additions.
These Principal Accountabilities Requirements and Qualifications are not exhaustive but are merely the most descriptive of the current job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example emergencies staff changes workload or technical development).
Job Shift:
DaysSchedule:
Full TimeShift Hours:
8Days of the Week:
Monday FridayWeekend Requirements:
As NeededBenefits:
YesUnions:
NoPosition Status:
NonExemptWeekly Hours:
40Employee Status:
RegularSutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.
Pay Range is $36.59 to $54.89 / hourThe salary range for this role may vary above or below the posted range as determined by location. This range has not been adjusted for any specific geographic differential applicable by area where the position may be filled. Compensation takes into account several factors including but not limited to a candidates experience education skills licensure and certifications department equity training and organizational needs. Base pay is just one piece of the total rewards program offered by Sutter Health. Eligible roles also qualify for a comprehensive benefits package.
Required Experience:
IC
Employment Type
Full-Time
