Asst Manager, Customer Engineering
Asst Manager, Customer Engineering
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Our Company
Changing the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! Were passionate about empowering people to create beautiful and powerful images videos and apps and transform how companies interact with customers across every screen.
Were on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization and we know the next big idea could be yours!
Our company
At Adobe were changing the world. How We give people the tools to bring their ideas to life and create content that makes life more fun and work more meaningful. We give businesses and organizations the power to truly engage their customers. Were the ones behind the gorgeously designed content that streams across your laptop TV phone and tablet every dayand were the ones who harness the massive power of big data to help companies move from data to insight and insight to action by delivering content that people crave most.
Were a company that understands that product innovation comes from people innovation and thats why we invest in cultivating leaders throughout the organization. If youre passionate about leading from where you sit join us.
- Position: Asst Manager Customer Engineering (CE)
Business Unit: Customer Engineering Location: Noida
Adobe An AwardWinning Employer
Adobe believes in hiring the very best and thats why we are an awardwinning employer consistently ranked on FORTUNE magazines 100 Best Companies to Work For. Recognizing that employees are at the core of our success Adobe recruits and retains highly qualified and motivated individuals creates an environment where they can innovate and achieve their best and rewards them for their performance by giving them an opportunity to share in the companys success.
Responsibilities
- Direct management responsibilities for all designated resources team objectives morale and culture
- Motivate the team to deliver worldclass customer experiences across multiple channels
- Setting quarterly individual goals and providing ongoing performance feedback
- Evaluate measurement criteria to identify trends and drive improvements in organizational performance including customer satisfaction operating efficiency and product quality
- Working crossfunctionally to find opportunities to collaborate on process improvement customer engagements customer concerns and local business objectives
- Engaging in support of key accounts and escalation management
- Build relationships with teams across the organization
- Provide excellence in communication with customers across cases public forums and social media
- Typically supervises small teams of professional and/or support individual contributors
- Typically interacts with team members to influence cooperation across the team
- Receives direction regarding objectives and the process to achieve them. Provides direction within the established policy/procedure
- Works on issues where analysis of situation or data requires review of relevant factors; exercises judgment within defined procedures and policies to figure out appropriate actions
- May represent the assigned CE team in special projects which may include new products/services or line extension launches operational excellence and continuous improvement for CE operations new technologies and tools to support optimal CE team performance etc.
- Adept in reporting data analysis coaching and feedback and drive performance and or improvement plans / performance management
- Prepare and conduct business reviews
The Opportunity
We are looking for an innovative teamfocused and resultsdriven Customer Engineering Manager. In this role you will be responsible for overseeing our Customer Engineering team of hardworking individuals. You will provide guidance for technical issues exciting programs and account management while growing the responsibilities of the team. The ideal candidate for this position has successfully led software and/or SaaSbased customer engineering team is an
innovative problem solver who is passionate about customer success case deflection strategies and able to articulate the value of Engagement Marketing
- Requires 4year degree (or equivalent industry experience) and a minimum of 68 years of experience supporting customers or internal partners in a fastpaced enterpriselevel missioncritical software support environment
- Minimum 3 years of people management experience
- Superior communications skills (presentation written and verbal) and ability to interact effectively with all levels of professional staff. Ability to explain complex concepts simply
- Excellent problemsolving skills and ability to navigate challenging situations in a professional manner
A proven track record of growing the scope of a team- Familiarity with SaaS solutions a plus
- Strong interpersonal skills. Has developed in previous roles strong lasting relationships with multiple stakeholders partners and customers
- Demonstrates a sound understanding of Adobes business multiple functions and path to market
- Works collaboratively effectively and efficiently with others
- Good influencing & negotiation skills. Demonstrates understanding of the basic principles of influencing and negotiation when working communicating or interacting with others. Proven abilities (through experience) to achieve win/win results
- Demonstrable abilities to hire develop and retain talent. Knows what skills and abilities to look for can communicate the value proposition of Adobe or the department and understands and can apply the basic principles of motivating aligning and mobilizing others
Adobe is proud to be anEqual Employment Opportunityemployer. We do not discriminate based on gender race or color ethnicity or national origin age disability religion sexual orientation gender identity or expression veteran status or any other applicable characteristics protected by law.Learn more.
Adobe aims to make accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process emailor call (408).
Required Experience:
Manager
Employment Type
Full-Time
