P1C3TSTSJDKey ResponsibilitiesOwn and drive governance frameworks including SLAs KPIs service reviews compliance and risk a crossfunctional delivery team (functional technical DBA and integration specialists) in a global delivery support and enhancements across Oracle EBS across Manufacturing Finance O2C Planning & Scheduling P2P Distribution RICE components and Oracle Integration Cloud (OIC) DBA platform reliability reduce incidents and standardize processes identify inefficiencies automate recurring tasks and improve SLA escalations incident/problem/change management and ensure root cause analysis is completed for critical strong relationships with business and IT stakeholders; understand their pain points and performance metrics improvement plans and innovation opportunities in executive and report on budget utilization cost efficiency and yearonyear savings drive value realization through continuous service improvements and delivery qualifications:15 years of experience in IT service delivery with at least 8 years in Oracle EBS preferably in manufacturing functional knowledge across key EBS domains: Manufacturing Supply Chain with RICEFW development lifecycle and Oracle DB administration with integration platforms (e.g. Oracle Integration Cloud SOA Suite).Proven track record in governance SLA management and client relationship understanding of ITIL framework and service management best communication leadership and stakeholder engagement working in onshore/offshore or managed services delivery SkillsOracle EBS IT service deliveryManufacturing Supply Chain development lifecycle and Oracle DB administration coordination.