Customer Success (Intern) - Lagos
Customer Success (Intern) - Lagos
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Job Description
At FlexiSAF we understand that traditional B2B sales tactics dont really work. Over the years we have built a successful business by focusing on valuable products and focus on customer satisfaction. We believe that there is an opportunity to more proactively engage with our customers through targeted valueadded engagements that will lead to higher conversions and incremental bookings throughout the customer lifecycle.
Our goal is to provide the BEST teaching and learning experiences to educators students and parents. As we continue to grow we understand we need to engage more customers to solve their needs efficiently and professionally. As a Customer Success Intern at FlexiSAF you ll play an important role in building our customer pipeline and helping potential clients see the value in our solutions. By connecting with prospects identifying opportunities and supporting our sales efforts you ll contribute to meaningful results.
If youre passionate about understanding customer needs and providing solutions this could be the perfect role for you. Were looking for someone who thrives on problemsolving and building positive relationships.
Support DaytoDay Customer Tier 1 Ticket Queries: Assist in handling customer support tickets via ticketing tools (Zohodesk/Freshdesk) ensuring timely responses and issue resolution.
Build and Maintain Effective Relationships: Establish strong positive relationships with key client contacts to provide excellent customer service.
Knowledge of Client Business Issues: Learn about client business challenges and how Flexisaf services can help solve them.
Liaise with Other Teams: Collaborate with other internal teams to address and resolve client queries and business challenges.
Monitor and Escalate Inquiries: Track the progress of customer inquiries and escalate unresolved issues to ensure timely resolution.
Contribute to internal documentation and assist teammates in understanding and handling technical/relationship issues professionally.
Requirements
First degree in Computer Science or any relevant discipline; MUST have completed the mandatory National Youth Service (NYSC) as at date of application.
01 year of experience in customerfacing preferably in the SaaS Products industry.
A passion for solving problems especially technical ones and delivering excellent service.
Great communication skills especially when responding to customer emails and inquiries.
Strong communication and presentation skills
A problemsolving mindset and the ability to troubleshoot technical issues under pressure.
Proficiency with MS Office tools (Excel Word PowerPoint).
A proactive attitude always looking for ways to improve processes and deliver even better customer experiences.
A desire to learn and grow in customer support and success roles.
Benefits
Conducive & modern working environment
Daily lunch and regular team activities.
A supportive and collaborative internal culture.
Training and professional development budget to help advance your career.
Diverse smart and talented coworkers.
A collaborative fun work environment where laughing and learning go together.
Fun days involving games outdoor activities and so on.
Wellstocked kitchen with snacks drinks and beverages .
Employment Type
Full Time
