Senior Business Analyst
Senior Business Analyst
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Location: Canberra ACT (Hybrid minimum 5 days on site per fortnight)
Successful applicant must work at least 5 of 10 days on site. Flexible working arrangements will be considered subject to approval per the Department s operational needs and ICT Contractor Working from Home Guidelines. Remote work costs (eg travel accommodation utilities and equipment) are the contractor s responsibility.
Key Responsibilities
Process & Procedure Improvement:
Review improve and integrate business operations and ITSM processes.
Align practices with departmental policies and enterprise ICT standards.
Documentation & Knowledge Management:
Update and maintain accurate process documentation.
Use Content Manager (TRIM) and ServiceNow ITSM (SECRET Network) for knowledge management.
Stakeholder Engagement:
Consult with executives and technical staff on change implementation.
Organize and facilitate meetings/workshops to codesign process improvements.
Change Implementation Support:
Support the department through change initiatives across systems and operations.
Manage competing priorities and multiple tasks efficiently.
Deliverables:
Business operations workflows.
Functional specifications (as requested).
Status reporting throughout the contract.
Knowledge Transfer:
Ensure documentation and processes are handed over in accordance with recordkeeping policies.
Transfer skills to departmental staff as part of ongoing capability uplift.
Ideal Candidate Profile
Strong business analysis experience within federal government or secure environments.
Proficient in ServiceNow ITSM Content Manager (TRIM) and ICT governance frameworks.
Confident facilitating workshops and engaging stakeholders at all levels.
Able to obtain and maintain NV1 clearance.
Familiar with Australian government processes records management and ITSM frameworks.
Employment Type
Full Time
