Client Relations Coordinator
Client Relations Coordinator
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Serves as the primary point of contact for a portfolio of publishing clients acting as a liaison between them and our internal teams. Plays a crucial role in ensuring the smooth operation of their accounts encompassing metadata management sales reporting query resolution and the identification of new business opportunities.
Essential Duties:
- Serves as the primary point of contact for a designated portfolio of clients addressing enquiries and resolving issues in a timely and professional manner.
- Liaises effectively between clients and internal teams to ensure seamless communication and project execution.
- Communicates business requirements and updates to clients ensuring clarity and transparency.
- Oversees client metadata sales reporting stock levels and general business enquiries maintaining accurate records and documentation.
- Collaborates closely with the Marketing and Client Services Manager to develop and enhance service offerings.
- Contributes to the ongoing optimisation of daytoday client administration processes working closely with an experienced team.
- Utilises internal metadata and reporting systems for the administration maintenance and improvement of client accounts.
- Chairs regular client meetings both virtual and inperson for key accounts to foster strong relationships and address strategic objectives.
- Proactively identifies and pursues new business opportunities that benefit both clients and Ingram Content Group.
- Coordinates with the warehouse team to resolve logistical issues efficiently.
- Ensures the timely and accurate coordination of key metadata and sales critical paths for clients ensuring compliance with established requirements.
- Supports the promotion of Ingram Publisher Services UK through official social media channels and contribute to digital promotional content.
Knowledge Skills and Abilities
- Ability to relate to clients on a human level
- Ability to deal with difficult clients and help turn issues into opportunities
- Ability to manage and be managed through change
- Ability to communicate transparently and directly with both colleagues and clients
- Punctual and professional in all circumstances
- Knowledge of Microsoft Office Suite (Outlook PowerPoint Word and Excel).
- Ability to learn new systems quickly.
- Excellent organisational skills
- Ability to multitask multiple ongoing issues to point of resolution.
- Highly motivated and proactive selfstarter.
- Collaborative work style and creative problemsolving mindset.
- Strong attention to detail
- Excellent writing and communication skills.
- Knowledge of organization operating procedures and policies of the company
- Ability to be flexible/multitask based on workflow demands
- Ability to speak write and read the English language
- Ability to develop constructive and cooperative working relationships with others and maintain them over time
- Ability to exercise effective judgment sensitivity creativity to changing needs and situations
- Ability to maintain consistent punctual and regular attendance
- Ability to receive and give information in a courteous manner over the telephone via electronic communication or in person
- Ability to engage in active listening with coworkers management and clients/customers
- Ability to apply new knowledge technology and procedure to job responsibilities
- Ability to meet and maintain performance objectives (standards)
- Ability to maintain full time work schedule during normal company operating hours
Qualifications :
Education and Experience:
- Associates degree or equivalent yearforyear directly related experience
- 12 years of experience in publishing book industry or related field
Essential Physical Demands
- Ability to read write speak hear see think communicate concentrate learn and work
- Ability to sit at workstation for extended periods of time
- Ability to work effectively using a personal computer for long periods of time
- Ability to operate computer equipment including keyboard and monitor phone equipment and other necessary office equipment
Additional Information :
Perks/Benefits:
- Competitive salary
- Generous holiday plus Public Holidays
- Company Superannuation Scheme
- Company Sick Pay Scheme
- Continuous Professional Development and Training Opportunities
- Business Casual dress code dress down Fridays
- Free onsite parking
- Snack and Drink Vending machines on site
- Service Awards
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
