Head, Platform Operations

Get to Know the Team

The team is composed of regional experts and deep local market operators across Southeast Asia. We are looking to put together the best team that is characterized by strong business acumen significant industry expertise and local market depth. The team will be responsible for initiating managing optimizing and troubleshooting for any initiatives or processes related to the movement of payments both within and outside of the Grab platform. The team will also be in charge of maintaining and developing strong relationships with regulators and partners in order to build a robust and collaborative payments ecosystem.

Get to Know the Role

We are seeking a dynamic and experienced Head of Platform Operations to join our team in Pasig City Philippines. As a key member of our leadership team you will be responsible for overseeing and optimizing our entire payments ecosystem driving innovation and ensuring compliance with local and international regulations.

You will be directly reporting to the Head of Grab Financial Group (GFG).

The Critical Tasks You Will Perform

• Develop and execute the companys payments strategy aligning it with overall business objectives
• Lead and mentor a team of payments professionals fostering a culture of innovation and excellence
• Oversee the implementation and management of payment systems and technologies
• Collaborate with crossfunctional teams to enhance the customer payment experience
• Analyze payment trends market dynamics and emerging technologies to identify growth opportunities
• Ensure compliance with local and international financial regulations and security standards
• Manage relationships with key stakeholders including financial institutions payment providers and regulatory bodies
• Drive continuous improvement in payment processing efficiency costeffectiveness and fraud prevention
• Develop and monitor key performance indicators (KPIs) for the payments department
• Prepare and present regular reports on payment operations performance and strategic initiatives to senior management
• Provide support for collections by potentially reviewing policies optimizing operations and running initiatives to minimize bad debts and writeoffs

Qualifications :

What Essential Skills You Will Need

• Bachelors degree in Finance Business Administration or related field; ideally with Masters degree or MBA
• Minimum 10 years of experience in the payments industry with a track record in leadership roles
• Indepth knowledge of payment processing financial technologies and industry trends
• Experience with local and international financial regulations and compliance requirements
• Excellent strategic planning and project management skills
• Experience with international payment systems and regulations
• Proficiency in data analysis reporting and financial modeling
• Experience in risk management and fraud prevention
• Ideally with relevant certifications (e.g. Certified Payments Professional)

Additional Information :

Life at Grab

We care about your wellbeing at Grab here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave and give back to your communities through LoveallServeall (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through lifes challenges.
• Balancing personal commitments and lifes demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer we consider all candidates fairly and equally regardless of nationality ethnicity religion age gender identity sexual orientation family commitments physical and mental impairments or disabilities and other attributes that make them unique.

Remote Work :

No

Employment Type :

Fulltime